Franci Llulla

Franci Llulla Date of birth: 21/12/1999 Nationality: Albanian Gender: Male (- (Mobile) Email address:- Phone number: Address: Allias, Rr. Selaudin Zorba, 1007, Tirana, Albania (Home) WORK EXPERIENCE 04/2022 – CURRENT Tirane, Albania BACKEND DEVELOPER ATIS.AL As a Programmer at ATIS, I have demonstrated my expertise in both front-end and back-end development, contributing significantly to the success of our projects. I have worked extensively with the following technologies: Front-End Development: • Utilized Blade and Vanilla JavaScript to create dynamic and responsive user interfaces. • Employed Bootstrap for front-end styling, ensuring a seamless and visually appealing user experience. Back-End Development: • Specialized in PHP Laravel to build robust and scalable back-end systems. • Currently leading a solo project from inception to completion, focusing on electronic device management. This project involves interfacing with various device APIs to send and receive data, enabling efficient device management. • Diverse device models, including Electronic Shelf Devices, are integrated into the web application, each with distinct endpoints. • Implemented a comprehensive permission system, empowering administrators and super admins to manage user access seamlessly. Key Achievements: • Elevated my proficiency in MVC (Model-View-Controller) and Eloquent, Laravel's powerful ORM (Object-Relational Mapping). • Leveraged services to architect a codebase that emphasizes readability and maintainability. • Ensured the project's robustness and security by rigorously testing the electronic devices, making them flawless and secure. • Employed commands to automate data updates and background services, guaranteeing the application's efficiency and reliability. • My tenure at ATIS has equipped me with valuable skills in full-stack development, project leadership, and meticulous problem-solving. I am dedicated to delivering high-quality solutions. 10/01/2022 – 03/04/2022 Tirana, Albania CUSTOMER SERVICE REPRESENTATIVE TELEPERFORMANCE As a former customer service agent at Teleperformance, I worked 40 hours per week and handled calls with clients who had questions or issues regarding the eBay site. During my time at the company, I used my active listening skills, empathy, and problem-solving abilities to understand the customer's issue and provide them with effective solutions to fix the problem. In addition to resolving customer complaints, I also assisted customers who had questions about the eBay website. I provided accurate and helpful information to customers about how to use the site, how to make purchases, and how to troubleshoot issues. Overall, I strived to provide excellent customer service to ensure customer satisfaction and loyalty. I handled a high volume of calls and ensured that each customer was treated with respect and received timely and effective solutions to their problems. While I am no longer working at Teleperformance, I am proud of the experience I gained as a customer service agent and the skills that I developed during my time there. EDUCATION AND TRAINING 15/09/2018 – 01/07/2021 Tirana, Albania BACHELORS: INFORMATION AND TECHNOLOGY European University of Tirana ocial context Address Kompleksi Xhura, Rruga Xhanfize Keko, 1000, Tirana, Albania Field of study Information and Communication Technologies Website https://uet.edu.al/en/ Final grade B 15/10/2021 – 15/10/2023 Tirana, Albania MASTER OF SCIENCE: SOFTWARE ENGINEER European University of Tirana Address Kompleksi Xhura, Rruga Xhanfize Keko , 1000, Tirana, Albania Website https://uet.edu.al/en/ LANGUAGE SKILLS Mother tongue(s): ALBANIAN | GREEK Other language(s): UNDERSTANDING ENGLISH Listening Reading C1 C1 SPEAKING WRITING Spoken production Spoken interaction B2 B2 B2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Microsoft Office Social Media Work PHP Framework Laravel DRIVING LICENCE Driving Licence: B Web (HTML, CSS, JS, TS, DHTML, ..) mongodb MySQL Experience with PHP, SQL, HTML, CSS, JavaScript Git React Frame