FRANCHEZCO S. FRANCISCO
42 Perpetual St. Sta. Teresita Village Malanday Marikina City
Mobile Number:-
Email Address:-
OBJECTIVES
To secure a position where my existing skills in the areas of technical and customer service can be utilized by a progressive and innovative company.
WORK EXPERIENCE
HINDUJA Global Solutions Eastwood, Libis
Customer Service Representative- April 2016 up to June 29 2017
(Aetna Healthcare ) Inbound
Acquire Asia Pacific Ortigas
Sales Representative - May 2015 up to April 2016
(EasyMeals) Outbound
Convergys (SEA) Eastwood, Libis
Customer Service Representative - July 2013 up to May 2015
(Redbeacon) Outbound / Inbound / Lead Gen
SYKES Marketing Services Inc., Shaw. Blvd.
Banking and Financial Services (Banker) – March 2012 up to July 2013
(Macquarie Bank) CSA LEVEL 2- non voice
-Account opening
-Client Maintenance
-Transfer of Account
-Deposit and Withdrawal
SYKES Marketing Services Inc., Marikina City
Account: Optus Australia Outbound April 2011 – March 2012
Telecom - Sales Representative
Account: Citibank Canada Credit Card - Outbound - February 2011 – April 2011
Sales Representative
Account: Virgin Mobile USA Telecom-Inbound - February 2009 –February 2011
Customer Service Representative
(ICT GROUP INC., Marikina City)
Account: (JP Morgan Chase) Credit Card- Outbound- July 2007 – January 2009
Sales Representative
SKILLS
Technical Skills:
Local Area Networking and Troubleshooting
Web page designing
Computer hardware assembly and troubleshooting
Software applications: Adobe Photoshop, Sony Sound Forge, Sony DVD Architect Pro, Sony Vegas Platinum, Cakewalk Sonar8 Producer, Microsoft Office (Word, Excel, Access, PowerPoint)
Operating Systems: Microsoft Windows (98, 2000, XP, win7)
EDUCATIONAL ATTAINMENT
Tertiary: Information Communication Technology (ICT)
IETI College of Science and Technology Inc.
2005 – 2009
Secondary: Marikina Institute of Science and Technology
1998 – 2002
Elective: Automotive
Primary: Calumpang Elementary School
1992 – 1998
CERTIFICATION
Cisco 1, 2& 3
CISCO Networking Academy (CCNA)
2008
National Competency II Trade (PC Operation)
TESDA
Training Online Manager
MS Word 2003
SAM & TOM
February 9, 2008
SEMINAR ATTENDED
RJ Academy of Music
March 9, 2004 – May 2, 2004
