My experience in the BPO industry for three years has given me the chance to grow in terms of providing excellent customer service with quality. I can be able to manage my call and provide the customers the satisfaction that they need regarding their call. I have been the top agent for performance and average handling time. I have handled accounts such as Dell Computer Services, T-Mobile and Lufthansa Services. I can multitask my work and I am able to work efficiently even with minimal to no supervision. I can guarantee that I can provide quality work even if under pressure and sudden changes.