Francess Joanne Combate

FRANCESS JOANNE COMBATE Customer Service Representative with Administrative work experience - PROFILE - Dedicated customer service professional for over 2 years aiming to P-2 Block 10 Lot 20 Velpal Minglanilla Cebu SKILLS contribute to the success of an organization by providing exceptional service and building positive relationships between customers. EXPERIENCE Customer Service TECHNICAL SUPPORT REPRESENTATIVE Technically adept Concentrix | June 2024 - March 2025 Delivered exceptional support for QuickBooks Online users, resolving technical issues and providing step-by-step guidance. Assisted customers with software navigation, addressing inquiries, and ensuring a smooth user experience. Managed multiple support tickets and live chat interactions simultaneously, maintaining response accuracy and quality. Documented customer cases and solutions in the CRM database for continuous improvement of support processes. Multitasking Communication Organized Time Management LEAD GENERATION SPECIALIST EDUCATION Safelinx BPO | July 2023 - February 2024 UPPER SECONDARY EDUCATION Southern Leyte State University - LOWER SECONDARY EDUCATION The College of Maasin - Generated and qualified leads by conducting targeted outreach to US citizens and assessing their insurance needs. Managed CRM systems to track and analyze lead engagement, ensuring timely follow-ups and conversions. Educated potential clients on available insurance options, emphasizing benefits tailored to their specific circumstances. HEALTHCARE ADMIN ASSISTANT Baranggay Health Station - Malitbog Southern Leyte | April 2022-July 2022 Assisted patients with their inquiries and concerns, providing friendly and empathetic customer service. SKILLS AND COMPETENCIES Performed administrative tasks such as data entry, filing, and organizingmedical records. Collaborated with healthcare professionals to ensure smooth operation of thehealth station. Ability to work in a fast-paced environment, OFFICE ADMINISTRATIVE ASSISTANT multitask, and meet deadlines. TUPAD PROGRAM - Malitbog Southern Leyte | Sept. 2020-Dec. 2020 Excellent verbal communications and accept criticism. Provide excellent Customer services. Proficient in using Slack, Google Drive, Microsoft Teams, Google Calendar, Microsoft Excel, Zoom, Social Media Platforms. Organized files and paperwork efficiently, maintaining accurate records. Demonstrate attention to detail while managing documentation and paperwork. Assisted in coordinating tasks and schedules to ensure timely completion of projects.