Francesca

Francesca Arce 255 Havemeyer St, Brooklyn NY 11211 - - Career Experience Salz Group LLC. – New York, NY August 2019- Present Administrative Assistant Answer phones and redirect callers to the appropriate party. Handling office tasks, such as filing, scanning, generating reports and presentations, setting up for meetings, and reordering supplies Greet and assist all visitors. Maintain polite and professional communication via phone, e-mail, and mail. Assist with new hires in the hiring process. Handle all new hire paperwork and documentation. The Lambrou Law Firm P.C - New York, NYMarch 2017-August 2019 Receptionist/Legal Assistant Answer all incoming phone calls, take notes/message and redirect calls when appropriate. File and scan various legal documents such as appeals, motions or petitions. Call and follow up with Clients on treatment status. Collect and sort out mail for all staff members as well as mail out letters and/or transcripts to clients/attorneys. Greet and receive visitors. Operate office equipment, such as photocopy machine and scanner. Maintain hard copy and electronic filing system. Handle information requests as directed.   Lambert + Co.- New York, NY November 2016-March 2017 Receptionist Answer and manage all incoming calls, transferring them to the appropriate staff member. Assisting all patients over the phone with any and all requests for information. As well as maintaining a professional reception area. Entering all relevant patient information and documentation into EagleSoft system.  Scanning and filing patient paperwork into patient profiles.   Sort and distribute incoming and outgoing post.   Fogo De Chao - New York, NYApril 2016-Aug 2016 Hostess  Greeted and ensured that guests, 500-600 during restaurant week, 150-300 regularly, were made comfortable and welcomed.  Monitoring the open dining sections of the restaurant for empty and cleaned tables Estimating wait times for guests, monitoring the guest waiting list as well as making reservations, and ensuring that the needs of the guests are met while they are waiting.    Maxima Apparel - New York, NY December 2015- March 2016 Phone Support/Customer Service Representative Assisted 200-350 customers over the telephone daily, as well as addressing concerns and issues via email. Helped customers receive refunds, order cancellations and order alterations. Worked daily on a computer, using Microsoft Word and minor Microsoft Excel, answering emails as well as sending- emails to our customers daily to better serve them.   BJs Wholesale Club ‐ Middle Village, NYMay 2015-November 2015 Customer Service Representative Promoted for great customer service and excellent cash handling abilities. Answered customer’s questions and addressed problems and complaints in person and via phone. Exchanged returned merchandise for customers quickly and efficiently. Balanced the needs of multiple customers, simultaneously in a fast-paced retail environment. Trained new employees on company customer service policies and service level standards. As well as signed up 20-40 new members/businesses daily for memberships to join the club. Cashier July 2013-May 2015   Met incoming customers/members and provided immediate assistance with their groceries and packed 200-250 carts daily as neatly and efficiently as possible. As well as trained new cashiers on effective techniques. Operated cash register with proficiency. Listened to customer needs and preferences to provide accurate advice. Provided professional and courteous service at all times.   LaGuardia Community College - Long Island City, NYSeptember 2013-January 2014   Computer Lab Assistant Addressed visitors and responded to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Assisted 50- 90 students daily with computer work and questions for classes. Typed up and printed out paper work regularly. P.S. 16- Brooklyn, NYMarch 2017-February 2018 Pre-Service Teacher Observe students' performance, and record relevant data to assess progress. Distribute teaching materials, such as textbooks, workbooks, papers, and pencils to students. Distribute tests and homework assignments and collect them when they are completed. Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums.  Education Progress High School for Professional Careers, Brooklyn, NYGraduated: 6/2012 LaGuardia Community College, Long Island City, NY Graduated: 12/2018 Associates Degree in Childhood Education Capella University In Progress: 2/2020- Present Bachelors Degree in Human Resource Management