Francesca Onodjayeke

Francesca Onodjayeke--/- https://www.linkedin.com/in/francescaonodjayeke/ Benin City, Edo State PROFESSIONAL SUMMARY: I am an empathetic customer support representative with 2 years of experience, a proven track record of resolving complex issues with patience and creativity EDUCATION Oguwashi-uku Polytechnic, Delta State. Mass Communication, Sept 2016 INTERNSHIP/ VOLUNTEER EXPERIENCE: Sales Attendant: Anointed Shopping Mall, Benin City, Edo State, June 2020-July 2021 ● ● ● ● Promote products and services promptly Handling customer complaints and solving issues with patience and proactive problem-solving skills Staying up to date with promotions and sales Forsters positive relationship with over 30+ customers daily enhances loyalty and increases retention by 20% SKILL AND COMPETENCE: ● ● ● ● ● ● ● ● ● ● Customer support skills Sales Time management Communication skills Problem-solving skills Scheduling Internet research Project Management Meeting minutes Data entry WORK EXPERIENCE Joker Hotel and Suite, November 2023 - present ● ● ● ● ● Handling guest complaints and concerns in a professional and courteous manner Resolving billing and payment issues Providing information on hotel policies and procedures Maintaining accurate records and report Collaborate with other departments to ensure seamless service. CERTIFICATION ALX Virtual Assistant - 2024