Francesca Isabel B. Cunanan

I am experienced in providing great customer service to customers/clients. I work well under pressure and want things done properly and as fast as possible. I have handled customer calls regarding issues with porting of telephone numbers to technician calls regarding order flow issues with telco (ATT UVERSE). I have worked as a subject matter expert, delegating task to a group of people of 10 in our team. I am the primary point of contact for monitoring of Service Level Agreement for the campaign that I handled. I also reply and attend to client concerns by sending a weekly report for my team's performance and discussion of metrics that has been meet or failed and how to improve the workflow of the team. I also have experience on IT Helpdesk support with HR- Shared - Services with Allegis, handling all IT concerns for the company from assistance on requests to computer issues. I believe through my various experiences with customer support, I will be able to learn fast and be able to contribute a great deal to your company.

I also have an experience working for an e-commerce company. I am responsible for sorting images and uploading them to back end website. Arranging data in excel and uploading to back end and editing campaigns in content management system. Adhoc duties as required to assist the buying team.

I also have an experience in processing applications for new and renewal customer for an insurance company. I also handle the follow ups via phone and emails for new and returning customers. I am also trained in processing and issuing certificates for claims of insurance for our insured customers.