Frances Tayao

CURRICULUM VITAE OF FRANCES MIKAELA VILLARICO TAYAO B15 L32 Basil St. Robinsons Homes East Antipolo City e-mail address : -mobile number : - WORK EXPERIENCE: TELEPERFORMANCE PHILIPPINESS APRIL 2017 – SEPTEMBER 2018 Position: Customer Service Representative – Hotel Reservations Status: Regular Employee Job Description: Handles hotel reservations and inbound calls for customers of Caesars Entertainment, it includes events and restaurants reservation. It is a hotel and casino that offers not only accommodation but different amenities as well, we are also tasked to offer time shares and credit cards to customers, we also answer basic informations of the customers. RAFFLES AND FAIRMONT HOTEL MAKATI JANUARY 2019 – APRIL 2019 Position: Purchasing Intern (Purchasing Department) Job Description: Confirms purchase orders, update weekly quotations from food and non food suppliers, sends and assist suppliers in the respective department for approval of the items and do evaluation forms to be sent at different head managers in the hotel for approval as well. RAFFLES AND FAIRMONT HOTEL MAKATI JUNE 2019 – SEPTEMBER2019 Position: In Room Dining Order Taker (Casual) Job Description: Taking of orders and organizing the office at In room Dining Attending to guest’s needs especially food preference Tracking of amenity set up for VIP arrivals RAFFLES AND FAIRMONT HOTEL MAKATI SEPTEMBER 2019- PRESENT Position: Purchasing Assistant (Regular Position) Job Description: Process daily orders from different outlets in the hotel Update weekly market list Handles Food and F&B non food requests Accreditation of suppliers Handles supplier’s visit Follows the procurement process SEMINARS AND TRAININGS ATTENDED: February 2019 – National Congress on Envirpnmental Sustainability Participant of domestikwhiz 2019. 3rd Place October 2018 – Townhall Assembly (De La Salle College of St. Benilde Antipolo April 2018 – Las Vegas Hotel Rerservations training (Caesars Entertainment) February 2018 – Participant of Domestikwhiz at University of the Philippines Diliman, Tourism Quiz Bee, 4th place November 2017 – Atlantic City Hotel Reservations (Caesars Entertainment) November 2017 – Drug Symposium (La Salle College Antiopolo) September 2017 – Tourism Expo Antipolo October 2016 – City of Dreams Manila Immersion September 2016 – Tourism Expo EDUCATIONAL ATTAINMENT: Bachelor of Science in Hospitality Management major in Tourism Management De La Salle College of St. Benilde Antipolo, Philippines President’s Award for Best Thesis Cum Laude Date graduated: July 20, 2019 Secondary Level La Salle College Antipolo Date graduated: April 2015 Primary Level St. Andrew’s Cleverland School, Antipolo Date graduated: March 2010 ELIGIBILITY: Proficient in Microsoft Office, can work well in group or as an individual, can handle face to face customers and experienced in customer service and hotel reservations. Responsible and enthusiastic in all tasks given. Can work independently and can assist guests with utmost customer service. PERSONAL: Date of Birth:March 14, 1997 Place of Birth:Quezon City, Philippines Nationality:Filipino Civil Status:Single Religion: Roman Catholic Height:5’6” Weight:116.6 lbs CHARACTER REFERENCES 1. Mr. Ricardo S. Ruiz Department Chair of Tourism De La Salle College of St. Benilde Antipolo Quiz Bee Coach- 2. Ms. Banesa Orcuse Team Supervisor – Atlantic City Region Teleperformance Philippines (Masinag- 3. Mr. John Daryl Santiago Head of Student Activities De La Salle College of Saint Benilde Antipolo Philippine History Professor - I hereby certify that the above information is true. FRANCES MIKAELA VILLARICO TAYAO