Frances Pahanel

FRANCES PAHANEL KNOWLEDGE WITH Payroll processing and management, Shopify ordering system, Linkedin lead generation, Retail and Wholesale Customer Support, Email Support, Training TOOLS Zendesk, Shopify, Trello, Asana, Basecamp, TrueCommerce, ReCharge, TradeStone, InDesign, GSuite, MS Office, Ring Central, Canva, Amazon, Zoho, Photoshop, Google Office PROJECT MANAGER, ECOMMERCE,EXECUTIVE ASSISTANT WORK EXPERIENCE Customer Service and Design Team Coordinator TooneyPet || Perth, AUS || Nov 2020-present Oversee the design team in their assignments and deliverables on a day-to-day basis. Respond to customer inquiries sent via email Process approved orders through vendor portals Customer Support Associate Blue Mountain Co || QLD, AUS || May-Dec 2020 CONTACT ME AT email:-Skype: franceslira.pahanel L inkedin Upwork Responded to email queries sent by customers daily Collaborated with other departments to ensure smooth flow of orders Coordinated with carriers regarding shipment status Assisted core team in fulfilling tasks Retail and Wholesale Customer Support Mount Lai || NY, USA || Aug 2019 - June 2020 Daily email handling for both retail and wholesale customers Processed orders for wholesale customers through a 3PL portal and the customer's own ordering system (EDI, PL, tracking). Ensured all orders via Shopify are processed on time and all backorders are handled immediately. Customer Experience Manager Full Circle Home / Soma Water || NY, USA || Dec 2015 - Oct 2019 Ensure all emails received are promptly attended to in an orderly manner Collaborated with other teams to ensure smooth flow of orders and escalation Handled agent onboarding and training Produced different CX agent SOP manuals for product training and order processes BackOffice Support / LinkedIn Lead Specialist Big Boost Marketing || Hoboken, NJ || Feb 2015 - Sep 2018 Generated quality leads based on client's qualifications Assisted the team on their day-to-day operations Liaised between project managers and the development team to ensure all projects are on track. Project Manager Gian Barraza || USA || May 2015 -Aug 2016 Handled different web projects -- from formulation, creation, development, implementation, and launch. Agent prescreening and onboarding Payroll processing and management Admin Support / Membership Manager American Association of Acupuncture and Oriental Medicine || DC, USA || Aug 2014 - June 2016 Handled team creation and training Managed and supported existing association members in their renewal and membership requirements Conducted product demos and sales call on an as-needed basis. Agent prescreening and onboarding Overall team supervision and management Project Manager Genki Capital || TX, USA ||- Managed telesales team in their day-to-day operations Agent prescreening and onboarding Overall project management and client support Recruitment Specialist Hult International Business School || Hong Kong ||- Stock Market Newsletter Editor First Metro Investment-University of Asia and the Pacific || Ortigas City ||- Publication Editor Center for Research and Communication / REID Foundation, Inc. || Ortigas City ||- Technical Support Representative Accenture ||- Program and Marketing Associate University of Asia and the Pacific || Ortigas City ||- Corporate Communication Specialist GMA Network || Quezon City || 2003