Frances Magdalena Nalule

NALULE MAGDALENA FRANCES PROFESSIONAL PROFILE I am an administrative professional with over 9 years’ progressive working experience in Administration, Human Resource and Operations Management. The experience has been acquired while working with various companies and most recently with UBK Developments (BBB) a Human Resource Consultancy. I also possess interpersonal, research and data management skills as well as relevant information communications technology skills; I am highly proficient in Performance Management Systems, MS office and website design packages. I am target oriented, flexible and a good team player; with an appreciation of diversity and the ability to quickly adapt, prioritize and multitask. PROFESSIONAL DEVELOPMENT University of california, IRVINE June - July 2020 DIVISION OF CONTINUING EDUCATION Certificate of Initiating and Planning Projects EDUCATION MAKERERE UNIVERSITY BUSINESS SCHOOL – Uganda Aug 2010 – June 2014 Bachelors in Office and Information Management (2nd Class Honours) St JOSEPH’S GIRLS SENIOR SECONDARY NSAMBYA - Uganda Feb 2008 – Nov 2009 Uganda Advanced Certificate of Education (A-Levels) MAKERERE COLLEGE SCHOOLFeb 2004-Nov 2007 Uganda Certificate of Education (O-Levels) WORK EXPERIENCE UBK DEVELOPMENT LIMITED/BRINGING BEING INTO BUSINESS (BBB) Kampala, UgandaFeb 2018- To-Date BBB is a Human Resource management consulting, training, recruitment and event management organisation. My role at BBB has three components; office administrator, Team Support Unit and Project Manager for the Auro Foundation. Office Administrator I develop, implement and monitor administrative and facility management policies and procedures. Draft terms of reference, bills of quantities and specifications for works, services and supplies related to administration and facilities management. Coordinate repairs and maintenance issues for general services Effectively manage contracts and vendor relations related to administrative support and facilities management. Ensure smooth movement of office items and equipment within and beyond the office premises. Conduct recruitment for clients including; coordinating job advertisements in the media, screening candidates and preparing recruitment reports Manage and update website functions and social media profiles of the company Administration of company database i.e. create and update company records and databases with technical personnel Provide administrative support to the Projects Team Achievements I have successfully coordinated and curated weekly meetings with weekly action logs to enable the management track and keep abreast with the activities in the company. This led to the establishment of a staff association to improve the relations between management and staff) I have managed contracts and agreements for example, for the company’s real estate properties. It is noteworthy that these assignments have not received qualified audit queries. I developed an inventory system for all property and equipment as well as a mandatory clearance form for the release of equipment out of site. This innovation greatly reduced on the theft of company equipment. Developed an archiving system that facilitated the streamlining of filing of documents which reduced retrieval time of documents from an hour to 10minutes. Team Support Unit Coordinate administration of all logistics and provide general administrative assistance for trainings, team buildings and events Support in the knowledge management and filing of documentation Ensure trainers have all the necessary training equipment Provide IT and technical support for equipment Facilitate the delivery of all consultant obligations before, during and after training i.e. support consultants with development of training content, event presentations and relevant research when necessary, organize workshops and conferences and provide backstage support during trainings and Team building events and prepare, review and quality check completion reports and deliverables Inventory management of BBB equipment and stationery Support with scheduling, consultant availability and work plan maintenance Achievements I developed training manuals on Organisational development, strategic plans and team building trainings on communication and collaboration, work life balance and financial literacy that facilitated trainings for clients such as; the Agriculture Technical Vocational Education and Training institutes, Business, Technical, Vocational Education and Training institutes and clients for team buildings. I coordinated the preparation and implementation of the training budgets in accordance with the clients’ training needs, which provided and ensured that resources are allocated appropriately so that training were cost-effective and had the maximum operational impact. I monitor the implementation of training work plan which facilitates scheduling with both the clients and the consultants and updates them on implementation of set action plans and constraints which ensures the periodic evaluation of conducted training. Managed and coordinated the work of consultants to ensure that training and development activities are implemented in accordance with the training work plan and established standards. Operations Manager, Auro Foundation Auro Foundation is a non for profit organization formed by BBB and operates Auro Technical School a vocational college in Pajwenda, Eastern Uganda. As the Operations Manager, I perform the following duties; • Human Resource role for Auro Technical School i.e. conduct staff appraisals using the Performance Management Systems (PMS), manage the staff leave tracker, arrange staff appreciation and motivation programs, facilitate staff recruitment and renewal of staff contracts Administrative and operational activities of Auro Technical School i.e. record keeping, procurement of tools, materials and school equipment, development, delivery and implementation of the annual school work plan and budget Supervise …. staff at College who have a daily presence at the College Monitor the effective implementation of school policies and procedures by team members Liaise with donors regarding the school. Accountable for the delivery of school projects Achievements For the 3rd year running, I have taken lead in developing the school’s annual work plans and budgets which has facilitated smooth running of operations. I have improved donor satisfaction and increased donor retention Developed a manual on acceptable behavior for Staff, to respond to any policy violations which has improved employee relations while enabling our teachers and school leaders to focus on student growth and achievement Conducted regular training needs analysis among the college staff which resulted in professional development training for the teachers. This has highly motivated the teachers and improved their teaching methodologies. Supported the development of the strategic plan for the school i.e. Auro Foundation Strategic Plan 2020 – 2024. CRESTANKS LIMITED Kampala, Uganda Personal Assistant to the General Manager Jan 2016 – Jan 2018 Provided general secretarial and administrative support to the General Manager Devised and maintained office systems, including Data Management and filing Prepared documents, briefing papers, presentations and reports Organized and curated meetings Maintained the General Manager’s diary and fixed his appointments Liaised with clients, suppliers, staff and visitors at all levels of superiority Accomplishments: COSMIC INVESTMENTS LIMITED Kampala, Uganda Payroll Administrator Sep 2013 – Jan 2016 • Ensured that payments were delivered on time to employees • Timely communication of payroll changes to the HR Manager and Financial Director • Reviewed and ensured accuracy of approved advances, travel and overtime claims • Kept abreast with company policies and tax legislations that impact on remuneration • Office Management, maintenance and promoting adequate utilization of resources Achievements Smoothly managed payments during various company projects COMTEL INTERGRATORS AFRICA LIMITED Kampala, Uganda Document Management Officer Sep 2014 – Dec 2015 • Organized clients’ confidential documents in a prescribed manner • Sorted and maintained electronic and or hard copies of documents • Performed clerical duties such as typing, filling and proofreading indexed files as required • Promote effective and efficient utilization of resources AIRTEL UGANDA Kampala, Uganda Intern Customer Service Representative/Front Desk Manager June 2013 – Sep 2013 • Administered appointments, cancellations and no-shows, in line with company policy • Preparation of call data records on request as per court orders • Preparing daily reports on tasks handled, follow-up made and feedback to client • Conducting regular security checks and reporting any security issues to line manager • Handling enquiries in a professional and courteous manner UGANDA WILDLIFE AUTHORITY Kampala, Uganda Intern Front Office ManagerJune 2012 – Aug 2012 Assisted the Front Office Manager Created an Extension Code book for all Departments Handled calls and making reservations for Gorilla tracking Supported the Planning and conducting of the Board’s annual general meeting SIMBA TELECOM LIMITED Kampala, Uganda Sales Associate Jan. 2010 - May 2011 Made direct sales to clients in both English and Luganda Prepared and verify purchase analyses and manual purchase orders. Kept custody of the cash from sales unit handed over after balancing Made telephone sales to corporate clients, offering updated telecommunication devices Repaired minor phone issues as an after sale free customer service Conducted market research on new phone technology and advised the branch manager to acquire the technology for their customers Took customer complaints and saw them through to their resolution SEKABANJA & CO. ADVOCATESKampala, Uganda Front Desk Coordinator December 2007 A temporary position I undertook during a long school vacation. My duties included; Receiving and directing calls Taking Client messages Receiving payments on behalf of accountant during office meetings. LANGUAGES English (Native or bilingual proficiency)• Luganda (Native or bilingual proficiency)