FRANCES JOY EDUARTE
MERCADO
Block 12 Lot 24 Samat Street,
Primavera Homes,
Tanauan City, Batangas
Philippines,-
Email:-
CAREER OBJECTIVE
To apply the knowledge and skills gained
from e-commerce virtual assistance,
administrative support, customer service and
channel management which would highly
benefit a certain institution.
WORK EXPERIENCES
February 2019 – August 2021
E- COMMERCE VIRTUAL ASSISTANT
(Clownantics.com,Flagsrus.org,
Facepaint.com, Amazon, Walmart)
Handles chats, emails and calls to place
orders, tracking updates, resolve customer
issues and handle refunds/returns back-end.
Handles also analyst and channel
management tasks assigned.
December 10, 2018 – March 30, 2019
ONLINE ENGLISH TUTOR, ACTIONS
LANGUAGE ONLINE, REMOTE BASED
Handles students and discuss lessons
appropriate to their level of understanding of
the English Language. Also handles
interviews for assessment of students as to
what appropriate lessons/books they will
start with.
November 27, 2017 - February 23, 2018
OUTBOUND COLLECTIONS ASSOCIATE,
RESULTS
COMPANY,
LIPA
CITY
BATANGAS
Handles outbound calls to collect past due
balances, receive payments through credit
cards and do documentations for the
payments.
November 21, 2016 – July 23, 2017
CUSTOMER CARE ASSOCIATE,
TELETECH LIPA SITE, LIPA CITY
BATANGAS
Gained experience through handling
inbound calls and servicing clients by giving
the most accurate and detailed information
on their health care insurance and helping
them out to resolve issues.
February 16, 2010 – October 16, 2013
BANK SERVICE ASSOCIATE, PHILIPPINE
NATIONAL BANK –
TANAUAN BRANCH; LIPA BRANCH;
PASIG BRANCH; MANDALUYONG
BRANCH
Gained marketing skills through discussing
bank products and services that would best
fit and benefit the clients; administrative skills
through back room functions which are
highly preparing daily, monthly and quarterly
reports,
book
keeping
and
other
documentations that may be assigned by
immediate supervisor; customer service
function through giving information to client
queries and remedies to client complaints.
EDUCATION
2005 – 2009
Bachelor
of
Science
in
Management
De La Salle Lipa
J.P. Laurel National Highway
Lipa City, Batangas, Philippines
2001 – 2005
Secondary Education
La Consolacion College – Tanauan
Tanauan City, Batangas, Pilippines
1997 – 2001
Primary Education
La Consolacion College – Tanauan
Tanauan City, Batangas, Philippines
Legal
TRAININGS/SEMINARS
February - March 2019
VIRTUAL CUSTOMERSERVICE TRAINING
Thru SKYPE Screen Share
January - February 2021
VIRTUAL ANALYST TRAINING
Thru SKYPE Screen Share
November 21, 2016 – January 5,2017
DENTAL HEALTH DIVISION PROGRAM
2nd flr Training Room, Teletech Lipa Site,
Robinson’s Place Lipa City, Batangas
May 1 ,2017 – May 28, 2017
VISION HEALTH DIVISION PROGRAM
2nd flr Training Room, Teletech Lipa Site
Robinson’s Place Lipa City, Batangas
November 2012
ANTI-MONEY LAUNDERING SEMINAR
PNB LIPA, B.Morada St. Lipa City,
Batangas, Philippines
January 28-29, 2012
BRANCH
SELLING
CERTIFICATION
PROGRAM
PNB LIPA, B. Morada St. Lipa City,
Batnagas, Philippines
September 2011
SIGNATURE VERIFICATION PROGRAM
PNB Financial Center Pres. Diosdado
Macapagal Blvd. Pasay City, Philippines
PERSONAL BACKGROUND
Married
Status
:
5’7”
Height
:
114 lbs
Weight
:
Roman Catholic
Religion
:
Filipino
Citizenship :
August 18, 1988
Birth date
:
Sampaloc, Manila
Birthplace
:
Computer Literate, efficient in oral and written English communication,
Skills
:
Expertise on administrative and customer service functions.
REFERENCES
Sheila Mae Fernandez
Customer Service Supervisor
Clownantics.com
--Sudha Harish
Analyst Manager
Clownantics.com
--
