FRANCES GENE S. ARCANGEL-JUMDANA
- |-| San Carlos City, Pangasinan, Philippines
WORK EXPERIENCE
Government Service Insurance System
A government-owned and controlled corporation in the Philippines created to administer its funds and
implement the laws that govern the social security and insurance benefits of all government employees.
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Staff Officer II (Technical Assistant) – Marketing Department, Insurance Group
23 March 2016 – 30 November 2019
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Acted as main secretary to the management team of the Insurance Group which
successfully attained its first ISO certification for the process of renewing property
insurance accounts through public bidding.
Organized and updated the Manual of Operations of the Marketing Department.
Drafted numerous memoranda, letters to heads of agencies, as well as Policy and
Procedural Guidelines, and the Marketing Department’s Business Continuity Plan
which reached the desks of the President and General Manager of the GSIS as well as
the members of the Board of Trustees.
Successfully organized and coordinated marketing caravans and branch cluster
meetings of the Insurance Group by arranging accommodation and vehicle
requirements in compliance with the government’s procurement law, sending out
invitations to various government agencies, and other logistical requirements of the
activity.
Provided technical assistance to the manager and administrative support to the
Marketing Department team by identifying, enhancing and following specific processes
and procedures to maximize the efficiencies of the business.
Garnered First place in the Non-Life Insurance Training provided by the Insurance
Institute for Asia and the Pacific, a course taken to familiarize with the business
operations.
Philip Morris Fortune Tobacco Corp. through People4People, Inc.
The Philippine affiliate of Philip Morris International (PMI), is the leading cigarette manufacturer in
the Philippines. It manufactures seven out of the top 10 brands available in the market, led by Marlboro,
the world’s number one cigarette brand, and Fortune, the best-selling local brand in the country.
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Field Operations Assistant – Sales and Marketing
3 February 2016 – 20 March 2016
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Provided commercial planning support to the Sales Team to ensure efficient operation.
Responsible for overall Compliance to process, including tasks but not limited to stock
reconciliation, Route Plan Maintenance, Journey Generation.
Provided relevant data and analyses covering sales volumes, targets and brand
performance.
In coordination with Field Sales Force and Supervisor, regularly reviewed Customer
Master Data to ensure data accuracy and completeness of customer records.
Philip Morris Philippines Manufacturing Inc. through Staff Builders Asia, Inc.
Established in the Philippines in 1995 to handle all sales and marketing aspects related to the Marlboro
and Philip Morris brands.
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Administrative Assistant - Global Technology Services Department
FRANCES GENE S. ARCANGEL-JUMDANA
- |-| San Carlos City, Pangasinan, Philippines
25 March 2013 – 29 January 2016
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Provided administrative support to seven managers and their respective teams.
Served as Telecommunications team support in terms of the order-to-billing process of
telephony/network infrastructure needs of the company and other foreign affiliates in
Asia Pacific and Australia.
Streamlined and delineated the responsibility of the Telecommunications team from
my own and cleaned up the database of the ordering tool to maximize efficiency of the
process.
Arranged the hotel and flight bookings, security escort and motor pool requirements of
visiting foreign affiliates as well as outbound travel of the team.
Philippine Navy
The naval warfare service branch of the Armed Forces of the Philippines.
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Research Assistant I - Office of the Assistant Chief of Naval Staff for Civil Military
Operations, N7
26 July 2009 – 22 December 2012
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Drafted communication plans, Standing Operating Procedures, position papers,
briefings and speeches, and other correspondence.
Member of the secretariat that led to the successful publication of the PN’s Strategic
Communication Plan and its subsequent advocacy to the six Naval Operating Forces.
Drafted the bidding documents and terms of reference necessary to facilitate the
bidding of the conduct of a survey on the PN’s External Stakeholders’ Satisfaction which
aimed to gauge and realize the PN’s goal of highly satisfied stakeholders.
EDUCATION
National College of Public Administration and Governance, University of the Philippines,
Diliman
Bachelor of Arts in Public Administration
Cum Laude-
TRAINING
Fundamentals of Digital Marketing
Google Digital Garage
40 hours
February 2021
Introduction to Business Management
King’s College London through Future Learn
16 hours
25 May 2020 – 06 June 2020
Negotiation Skills
Government Service Insurance System
16 hours
FRANCES GENE S. ARCANGEL-JUMDANA
- |-| San Carlos City, Pangasinan, Philippines
25 April 2019 – 26 April 2019
Japanese Language 1
Department of Linguistics, College of Social Sciences and Philosophy, UP Diliman
40 hours
02 September 2017 – 11 November 2017
Excellence in Customer Service
Government Service Insurance System
16 hours
12 October 2017 – 13 October 2017
Office Administration Systems
i-Learn Professional Solutions, Inc.
8 hours
23 May 2017
Basic Non-Life Insurance Training
Insurance Institute for Asia and the Pacific, Inc.
40 hours
14 September 2017 – 29 September 2017
Garnered 1st place among the class in the exam
PERSONAL BACKGROUND
Born on 28 June 1988 in San Carlos City, Pangasinan, Philippines
Fluent in English, Filipino, and Pangasinan
Excellent analytical, communication, and organizational skills
Proficient in MS Office programs (Proficient) and SAP system (Proficient)
With knowledge in Asana, Airtable, and LastPass
