EXPERIENCE
CUSTOMER SUPPORT EXECUTIVE
CREWBLOOM, NEW YORK, NEW YORK USA
FEBRUARY 1, 2021 TO DEC 3, 2024
•
•
FRANCES DIANE A.
COSTALES
VIRTUAL ASSISTANT
INSIDE SALES ASSOCIATE (REAL
ESTATE)
SALES DEVELOPMENT
REPRESENTATIVE
CUSTOMER SUPPORT EXECUTIVE
•
•
SALES ACCOUNT EXECUTIVE
HIKINEX, SAN FRANCISCO CALIFORNIA USA
AUGUST 30, 2020, TO OCTOBER 13, 2020
SKILLS & ABILITIES
•
Cold Calling, Appointment Setting,
Telemarketing, Customer Service
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VITALS
T -
Customer Service Executive, handling financial account.
Assisting on setting up finance application, providing
support through inbound calls using Ring Central, email
and chat support using Zendesk and Jira.
Processing payments for credit and debit cards as well as
checking accounts.
Merchant Support, assisting stores/ merchants
(Ecommerce, Virtual and Brick & Mortar) regarding issues
and questions during application process.
•
Calling businesses to offer our assistance when it comes
to Sales and Recruitment.
Setting up appointment with the company’s Business
Managers and Co-Founder to present on how we help
their business when it comes to Sales and Recruitment.
Sending calendar invites with necessary details needed
before the meeting.
M -
E-https://www.linkedin.com/in/fran
ces-diane-costales-99330a156/
SALES DEVELOPMENT REPRESENTATIVE
KEEPTRUCKIN INC. SAN FRANCISCO, CALIFORNIA USA
JUNE 11, 2018, TO JAN 11, 2019
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•
•
Qualifying businesses by asking for their Fleet Size and
their air mile radius coverage to ensure if they need to
comply with the ELD Mandate in the U.S and offer our
Electronic Logging Device Services.
Have them agreed for appointment to a product
specialist to do a side-by-side comparison with their
current provider.
Sending calendar invites with necessary details needed
before Account Specialist calls the Decision Maker or
Safety Manager
2
FRANCES DIANE A.
COSTALES
VIRTUAL ASSISTANT
INSIDE SALES ASSOCIATE (REAL
ESTATE)
SALES DEVELOPMENT
REPRESENTATIVE
CUSTOMER SUPPORT EXECUTIVE
KELLER WILLIAMS REALTY, CALIFORNIA USA
MAR 12, 2018, TO MAY 18, 2018
• Handles Buyers, Sellers, FSBO and Expireds in Ventura,
Thousand Oaks, Oxnard, Malibu, Simi Valley and Los
Angeles.
• Qualifying cold leads if they are ready to do another
evaluation for their property or considering on getting an
investment property.
ALORICA SERVICE INC. MAKATI CITY, PHILIPPINES
MAY 2014 TO DEC 2017
• Managed B2B and B2C transactions for the largest
telecommunications company in U.S
• Responsible for ordering new line of services, upgrades,
activations, upsells, general billing and basic technical
support.
• Assistance on transfer of services from one business to a
consumer account.
• Assistance on business owners who wants to establish a
wireless account for their business.
• Acts as Subject Matter Expert (SME) whenever the Team
Lead isn’t available.
• Handling new hires on their nesting period before the hit
the production floor.
SITEL PHILIPPINES INC. PASIG CITY, PHILIPPINES
OCTOBER 2009 TO APRIL 2014
• Handled Day-to day sales for a well-known brand in U.K.
• Assistances on Move and Transfer process for home
services from one property to another.
• Handled Customer Retentions for customer who cannot
bring their fiber optic service to a non-serviceable area.
• Supervised new batch of trainees during their nesting
period or Operations Checkpoint, at the same time acts
as SME (Subject Matter Expert) for the teams who does
not have their Team Leads available.
3
FRANCES DIANE A.
COSTALES
VIRTUAL ASSISTANT
INSIDE SALES ASSOCIATE (REAL
ESTATE)
SALES DEVELOPMENT
REPRESENTATIVE
CUSTOMER SUPPORT EXECUTIVE
EDUCATION
CENTRO ESCOLAR UNIVERSITY MENDIOLA, MANILA
PHILIPPINES
BACHELOR OF ARTS IN MASS COMMUNICATION MAJOR IN
BROADCASTING
REFERENCES
GINO MASIGLAT, ENGLISH ENHANCEMENT TRAINER,
HIKINEX
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ARCES CESAR, TEAM LEAD, KEEPTRUCKIN, INC
(MOTIVE)
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JADE MENESES, WORKFORCE SPECIALIST, ALORICA
SERVICE INC.
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