Frances Danielle Jaro

FRANCES DANIELLE JARO Virtual Assistant | Customer Service Specialist | Sales Leader | HR Specialist CONTACT - Cavite Philippines - EDUCATION 2012 - 2016 Systems Technology Institute Bachelor of Arts in Commincation CORE SKILLS & STRENGTHS Client Relations & Communication: Exceptional interpersonal and written skills to enhance customer satisfaction. Sales & Lead Generation: Proficient in outbound/inbound sales, lead qualification, and appointment setting. Executive Support & Coordination: Skilled in managing executive schedules, conducting research, and supporting projects. Human Resources & Recruitment: Hands-on experience in candidate sourcing, interviewing, and onboarding. Software Proficiency: Microsoft Office (Word, Excel, PowerPoint), Google Suite, CRM platforms. “Dynamic and Resourceful Virtual Assistant with 9+ Years of Success in Customer Service, Sales, HR, and Executive Support Proven track record of delivering top-tier support and building strong client relationships through exceptional communication and a high level of empathy. Known for a proactive, solutionsdriven mindset that transforms challenges into growth opportunities. Excels in fastpaced environments, consistently exceeding goals and driving team success. Ready to bring a unique blend of skills and dedication to elevate organizational impact.“ PROFESSIONAL EXPERIENCE Customer Service Representative - UPS Transcom Worldwide Philippines | Pasig August 2015 - August 2017 Assisted customers with shipment tracking and issue resolution, consistently achieving high satisfaction scores. Known for attentive problem-solving skills, helping clients effectively with empathy and efficiency. Customer Service Representative - Sprint The Results Companies | Pasig September 2017 - October 2018 TEAM LEADER - HEALTH CARE SALES & APPOINTMENT SETTING Morgan Fidelity Associates | Remote 2020 - 2023 Trained and supervised a high-performing sales team, achieving monthly goals in healthcare sales and client appointments. Maintained top client satisfaction ratings, recognized for clear communication and reliable service delivery. MEDICAL VIRTUAL ASSISTANT - PRIOR AUTHORIZATION SPECIALIST Simitree | Remote 2022 - 2023 Addressed general inquiries and account troubleshooting, demonstrating strong technical problem-solving abilities. Successfully managed high call volumes, contributing to operational efficiency and positive client feedback. Customer Service Representative - OptumRx Teletech | Cainta October 2018 - January 2019 Supported clients in ordering medications, ensuring accuracy and providing compassionate assistance on healthcare needs. INSIDE SALES AGENT - REAL ESTATE Primehub Solutions | Tacloban February 2019 - February 2020 Cold called and nurtured client leads, scheduled real estate appointments, and maintained an organized client database. Enhanced customer acquisition by consistently meeting daily lead generation goals and fostering client trust. Managed prior authorization requests, ensuring timely approvals for medical treatments and medications, significantly reducing wait times for patients. Collaborated with healthcare providers, insurance companies, and patients to gather required documentation and resolve issues in the authorization process. Enhanced patient satisfaction through compassionate support, efficient follow-up, and clear communication on prior authorization status. Used electronic medical records (EMR) and authorization portals to track and update cases, ensuring accurate records and timely approvals. HR/RECRUITMENT SPECIALIST & SALES REPRESENTATIVE Sunnyside Debt Solutions | Remote July 2023 - October 2024 Led recruitment initiatives, from candidate sourcing to interviewing, ensuring strong team alignment with company values. Drove sales through lead qualification and client onboarding, enhancing conversion rates and client engagement. EXECUTIVE ASSISTANT FTL Athletics | Remote December 2023 - October 2024 Orchestrated executive schedules, appointments, and travel, enabling seamless operations and optimized time management. Researched and prepared detailed reports, providing critical insights and data for executive decision-making. Managed confidential files with accuracy and discretion, contributing to secure and organized record-keeping. Collaborated cross-functionally to ensure timely project completion, aligning with budget and strategic goals. KEY ACHIEVEMENTS 100% Customer Satisfaction: Achieved top marks in communication, empathy, and problem resolution. Sales Performance Excellence: Recognized for leading teams to meet and exceed monthly quotas. Client Relationship Management: Awarded for outstanding client relations and consistent positive feedback. TRAINING & CERTIFICATIONS Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Suite, and CRM software.