Frances Castillo

FRANCES CASTILLO EXECUTIVE VIRTUAL ASSISTANT WHAT CAN I DO FOR YOU Customer Service Bookkeeping Organic Lead Generation Email Management Calendar Management Data Entry Research EDUCATION Bachelor of Science in Accountancy Laguna College WORK EXPERIENCE CUSTOMER SERVICE OFFICER for a fast growing Australian brand SEPTEMBER 2016 – OCTOBER 2019 Answer emails and product queries from customers in a timely manner Checking and gathering info from Wordpress in connection with customer’s query Managing social media posts and messages Liaise with third party courier team in connection with customer’s request Providing 101% Customer Love (because satisfaction is not enough) BOOKKEEPER/Accountant, Multiple clients AUGUST 2017-PRESENT CONTACT DETAILS SKYPE: frances.castillo1004 Email:-Ph#: - All around Accounting functions for a start-up company using QuickBooks and Excel Bank Reconciliations Invoice and Accounts Receivable Accounts Payable Monthly closing of book Expenses and reimbursements WORK EXPERIENCE ACCOUNTANT CUM ASSISTANT TO THE CFO, Mammut Group of Companies MARCH 2015 – APRIL 2016 Reports: financial, database, inventory, banks, contracts etc. Schedule management: meetings, travels Documents: draft, prepare, review, proofread, present for approval Support the CFO in all his tasks and activities within the organization File management JUNIOR FINANCIAL CONTROLLER, Futenco JULY 2014 – FEBRUARY 2015 Controls: outbound money streams such as bill payments & accounts payable Internal audit & site visit Assist in preparation of regulatory reports BRANCH ACCOUNTANT, Deutsche Flugsicherung, GmbH OCTOBER 2012 – JUNE 2014 Accounts Receivable Accounts Payable Expenses : voucher & cheque preparation, balance settlement Invoicing Expenses and reimbursements Petty cash ACCOUNTS RECEIVABLE TEAM LEAD, Devex JANUARY 2006 –DECEMBER 2010 Monitoring customer account details for non-payments, delayed payments and other irregularities Handles escalation calls related to accounts receivables (billing and collection)