Frances Cassandra P. Orsolino

FRANCES ORSOLINO OFFICE MANAGER I EXECUTIVE PA CURRICULUM VITAE Date: To: Human Resources Department Sub: Application for Employment Dear Sir/Madam: I am writing to express my keen interest in applying for an Office Manager/Executive PA or any administrative position available in your company. This opportunity is an excellent match with my qualifications and fits very well with my wide experiences and career interests. I worked for various companies such as: CONTAC T- cassandrasiapajarillo @yahoo.com-Skype - casey.orsolino Bagac, Bataan, Ph 1. Starlight Group – Marketing & Advertising – US Based – VA (EA to CEO) 2. Horeca Trade LLC – Food Distribution – UAE – Office/Admin Manager & EA/PA 3. Puro beach Club – Luxury Beach Club, Restaurant & Resort – UAE – Corporate Secretary & EA to Corporate Chefs & Director of Operations 4. Regency Group Holding – Real Estate Developer – Qatar – Administration Manager (Property Management Offices) & EA to Group HR Director 5. Oryx Productions LLC – Advertising – UAE – EA to CEO 6. Metropolitan Hotel Dubai – Luxury Hotel & Resort – UAE – Hotel Supervisor (F.O) Given the chance, I am confident that the education, skills, and knowledge I have acquired through a decade of experience in customer relations and hands-on experience in providing high-quality managerial support, customer care, employee relations, inventory management and in-house coordination would make me a valuable employee and would be considered as a strong candidate. Enclosed is a copy of my comprehensive resume to provide you with full details of my accomplishments. I would greatly appreciate an opportunity to better present my qualifications and discuss how my practical skills, ability, and professional background qualify me to be a part of your growing organization. Thank you for taking the time to consider this application and I look forward to hearing from you. Yours sincerely, Frances Orsolino FRANCES ORSOLINO OFFICE MANAGER I EXECUTIVE PA PROFESSIONAL PROFILE I am a proactive, detail-oriented, methodical, a highly organized professional able to establish a long-term, positive and good relationship with clients, co-workers and outside resources; skilled in working independently and a well experienced in coordinating, planning and organizing a wide range of office and administrative activities with proficiency in executive support in multicultural and multinational organizations across the Middle East; offering a decade of hands-on experience in providing high quality customer service, employee relations, diary and calendar management, implementing office policies, leadership skills, event planning and other in-house coordination. CONTAC T- cassandrasiapajarillo @yahoo.com-Skype - casey.orsolino Bagac, Bataan, Ph EXPERTIS E General Management Executive Support Leadership Skills MS Office System Travel I Hotel Booking Diary Management Time I Calendar Management Filing and Archiving Employee Relations Secretarial I Minute Taking English Communication Skills Chinese Communication Skills Organizational Skills Interpersonal Skills Internet and Email Operations QUALIFICATION S EA/PA/Office Mgr. I 10 years Hotel Supervisor I 3 years Customer Service I 2 years CURRENT EMPLOYMENT Office Manager and Executive Assistant to the Regional MD and GM HORECA Trade LLC (Bidvest Corporation) I Mar. 2017 – Mar. 2018 I Dubai, UAE General Job Responsibilities: • Office Management – involved in overseeing the daily administrative activities as well as making sure that everything is in place for the office to function smoothly; maintain office systems including data management, archiving and filing; hiring & training of administrative staff; ensuring that all office procedures and systems operate efficiently; maintaining executive calendar, meeting agendas and preparing materials used in executive presentations. • Communication Liaison – manage the flow of information to the members of the executive leadership; summarize reports and memos that are received before passing the information to the team or to the executive. • Information Preparation – often involved in preparing and formatting information for internal and external distribution that includes drafting letters/memorandums, compiling data for reports, creating computerized presentation, transcribing dictation, editing, proofreading, minute taking and other information preparation duties. • Record Management – setting up and managing both electronic and paper filing system as well as taking steps to maintain that the company is in compliance with all applicable record-keeping requirements. • Discretion – being privy to information that must be protected such as compensation plans, upcoming layoffs, internal issues or investigations based on employee complaints, personal or family details of the executive or company trade secrets; responsible for safeguarding confidential information. • Maintaining office staff by recruiting, selecting, orienting, and training employees. • Completes operational requirements by scheduling and assigning employees; following up on work results. • Maintains office efficiency by implementing office procedures and equipment procurement. EDUCATIO N Adamson University, Philippines Business Administration Major in Banking and Finance Year 2002 SKILLS PROFESSIONAL Team Management Video & Audio conference calls coordination Creating and Maintaining databases & filing system Operating office equipment Client Relations & Event Planning Processing expense reports Proofreading & Correspondence Written/Verbal Communications Other Job Responsibilities are: • Maintaining executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences and making travel arrangements and preparing itineraries including flight and hotel booking. • Represents the GM by attending of the meetings during his absence and/or speaking on behalf of him. • Consolidating reports from Department Heads and/or Team Managers. • Keeping safe all of the executives’ personal files and information. • Conserve his time by reading, researching, routing correspondence, drafting letters or documents and analyzing information. EMPLOYMENT HISTORY Corporate Secretary I EA to Executive Chefs and GM of Operations Purobeach Club (JA Resorts) Closed I Jan – Aug. 2016 I Dubai, UAE EA/PA to Group HR Director / Administration Manager (PM Offices) Regency Group Holding (AKG-AREDC) I June 2012 – June 2015 I Doha, Qatar Executive PA to CEO Oryx Productions LLC I June 2007 – June 2011, Dubai, UAE PERSONAL Motivation, Ambition & Passion Good Judgement & Loyalty Problem Solving Decision Making Diplomatic Active Listening & Accuracy Assertive & Analytical Dependable & Flexible Proactive & Reliable Multitasking REFERENCES Giuseppe Marino Corporate Chef Purobeach Club - Dubai I USA I Italy Laith Mukhtar Regional KAM (Starbucks) Horeca Trade LLC-Dubai I UK Wilson Arrofo Jr. Lifeguard Supervisor Regency Group I Purobeach-Dubai I Qatar Hotel Supervisor (Front Office Department) Metropolitan Hotel Dubai (Habtoor Hotels) I Feb. 2002 – Apr. 2007 I Dubai, UAE TRAININGS & AWARD (with Certificates) Leadership Skills Development Training I Qatar I 2014 Leadership Styles I Qatar I 2014 Time Management I Qatar I 2014 Risk Management I Qatar I 2014 Motivation & Team Building I Qatar I 2014 Communication Skills I Qatar I 2014 Staffing & Scheduling I Qatar I 2014 Problems & Conflicts I Qatar I 2014 Conducting Orientation & Training I Qatar I 2014 Improving Employee Performance I Qatar I 2014 Back to Basics I Qatar I 2013 ABC of Customer Service I Qatar I 2012 Basic Operations & Team Success I Philippines I 2011 Employee of the Year 2013 Regency Group Holding (AKG-AREDC) Doha, Qatar Certificates available upon request