Francela Gallo

Highly effective-driven IT Support professional with 16+ years of experience in Technology industry and customer services. Experienced in supporting diverse operating systems (Windows, macOS and Linux) and providing seamless remote and on-site assistance. Expert in maintaining system stability and utilizing ticketing systems (Zendesk, ServiceNow, Jira, Saleforce, and others) to manage and prioritize critical incidents. Im committed to lifelong learning and contributing to teams success.