FRANCE EZRA
GARCIA
CUSTOMER SERVICE REP
PERSONAL PROFILE
WORK HISTORY
I'm an experienced customer service representative
handling inbound, outbound, and email support. Gained
Customer Service Representative
skills and confidence to provide excellent service.
CONVERGYS
JUNE 2016-JUNE 2017
- Educate customers regarding their billing concerns
- Help customers with technical problems regarding outages in their
HIGHLIGHTED SKILLS
satellite radio.
- Upselling pay per views and additional channels.
- Conflict Resolution
- Excellent Communication Skills
- Troubleshooting
Customer Service Representative
- Service and Support
SYKES ASIA.
- Strong Work Ethic
AUGUST 2017-MARCH 2018
- Great Attention to Detail
-Assisting enterprises regarding their refund.
-Contacting them through email and outbound call.
PREVIOUS EDUCATION
Customer Service Representative
ALORICA
APRIL 2018 – JULY 2018
South Mansfield College
- Educating customers regarding their account and billing concerns.
INFORMATION TECHNOLOGY-
-Making sure to retain customers
-Helping new customers connect to the service and old customers if
-IT President
they encounter satellite disconnection.
-Student Council IT representative
Immaculate Heart of Mary School
HIGH SCHOOL DIPLOMA,-
CONTACT INFORMATION
Cell:-
Email:-Linkedin: https://www.linkedin.com/in/france-ezra-garcia-
MY REFERENCES
Ramon Carlo Anchoriz - Ram Car-Anch Trading-
Matt Andrew Agonoy-
-b73751a5/
Address: 98 A. Mabini st. Brgy Poblacion San Pedro Laguna
