Frampton Martin

CURRICULUM VITAE Frampton Martin Phone: - Email:-================================================================ Career Summary Work Experience of 10 years in roles pertaining to KPO, BPS, Logistics sectors. Various areas of expertise involved Helpdesk, Administrative and Clerical work. Education B-Com graduate from St. Xavier’s College, Kolkata Schooling from Don Bosco, Kolkata Job Experience NLB Services Private Limited: Currently, working as Customer Service Representative for a Logistics Client based in the US. My role here is to ensure complete Tracking shipments and daily Customer centric administrative tasks, such as fixing up appointments and following up on deliverables, etc. Wipro Technologies Limited: This was the last company I worked for. Worked in various roles in the company for 8.5 years between- to-. Following are the responsibilities assigned to:- Administrator Delivering exceptional international customer service by narrowing down issues, processing requests too. Driving mandatory training during Inductions, Process reinforcements. Weekly/Monthly/Quarterly management presentations. Planning and implementation of events such as client visits, town hall, all hands meet, workshops. Shared responsibilities in his absence of manager such as daily calls, recruitment, invoicing etc. Owned process On-boarding and Off-boarding process and managing the monthly Staffing report. Initiated Background verification for new joinees. MS Word, Powerpoint, Excel knowledge. Providing user accesses in the system. Other Companies:- Great Media Technologies Limited- I had worked at Great Media Technologies Limited from- to-, as an Internet Marketing Associate for financial websites. Had to work on online marketing techniques, search engine optimization, link building for websites, and digital marketing. Compare Infobase Limited- Worked from- to- as a Knowledge Associate for financial websites. Had to compose offline content for various financial websites and upload the same under the capacity of Webmaster. Core Strengths Exceptional Team player / individual contributor. Excellent Data Reporting & Analytical skills. Experience on running reports, highlighting trends and sharing observations Willingness to learn and integrate new skills. Ability to communicate with multiple stake holders. Self-motivation, creativity and proactive to achieve both personal and corporate goals Personal Details Father’s name: Darryl Martin Mother’s name: Cheryl Martin Date of birth: 12th April 1982 Gender:Male Religion: Christian Marital status: Single Nationality:Indian Languages Known:Hindi, English and Bengali Hobbies:Listening to Music, playing football, cricket, guitar, badminton. Declaration: I hereby declare that the above information provided by me is true and certified to be as per the best of my knowledge. Given a chance in an organization of repute, I would work to the best of my abilities. Dated: Place: Kolkata Signature: