Frainrissa Gregorio

Insightful, results-driven IT professional with notable success directing a broad range of corporate IT initiatives while participating in planning, analysis and implementation of solutions in support of business objectives for 8 years. ITIL certified. Well versed in customer-focused environment.

KNOWLEDGE, SKILLS, ABILITIES & Accountabilities

·        Professional effective telephone techniques and customer care

·        Experience of working within a busy first level and second level service desk environment for incident management or problem within the specific and assigned account

·        Good interpersonal, communication and presentation skills

·        Good organizational skills plus the ability to motivate people across the organisation to provide solutions

·        Good Knowledge and troubleshooting skills on Microsoft applications (Outlook, Word, Excel)

·        Good understanding and awareness of the ITIL Problem management process and procedures

·        Understanding of profitability components

·        Ability to: Multitask, respond to rapid change; organize, prioritize and perform work with detailed supervision.

·        Accountable for: Incident Management, Root Cause Analysis, Problem Management, Trend Analysis for L1 & L2 incidents