Fortune Edward

Ebuka Fortune Edward Customer Service Representative Email:-Phone: (- Nigeria PERSONAL PROFILE Ebuka is a highly dedicated and committed individual with a focus on achieving good customer satisfaction. Through my hard work and interpersonal skills, I ensure the effective utilization of organizational resources to creatively tackle tasks in a demanding work environment. I am passionate about contributing to the success and growth of any establishment while pursuing my personal career growth and development. WORK EXPERIENCE Specialty Life Insurance, Ontario, Canada Customer Care Representative August 2022to date ● Handled a high volume of inbound calls and resolved customer issues efficiently. ● Attained a high lead-to-client conversion rate of up to 9% through an efficient relationship. ● Utilized Customer service software to document customer interactions and update customer information. ● Consistently met the daily quota of 10transferred calls to the Licensed Life Insurance Advisor. Insurance Supermarket Incorporated (ISI), Miami, Florida USA Customer Service Representative February 2022 - August 2022 ● Conducted outbound and inbound calls to customers regarding the state of their accounts and informed them of new products. ● Communicated effectively with other departments to ensure timely resolution of customer complaints. ● Identified potential sales opportunity and promoting ISI insurance products to generate leads. ● Conducted surveys to gather customers feedback. ● Assisted in training new agents on navigating the Customer service software. Optimal Energy Limited Operations Intern July 2018 - January 2019 ● Executed ullage measurements, recorded tank levels, and calculated stock levels in the farm tank. ● Assisting with day-to-day operational tasks in customer service and distribution departments. ● Collaborating with other interns on cross-functional projects. SKILLS, AND LANGUAGE Hard Skills: Customer Support, Proficient use of Microsoft Excel, Google suite, Crm tools such as Bria ,Dialer 2.0, Chase Data. Soft Skills: Teamwork, Effective Written and Oral Communication, Presentation, Empathy, and Listening. Language: English EDUCATION Federal University Of Technology Owerri (FUTO) Physics - Material Science (B.Tech) LEADERSHIP EXPERIENCE Imo State, Nigeria- Guardians of the Nation International (GOTNI), FUTO Chapter Assistant Research Specialist ● Conducting research on leadership theories and practices. September 2016 - August 2017 ● Collaborating with research teams and reporting research findings to key stakeholders. ● Maintaining databases and organizing research findings. ● Developing research methodologies and tools to collect and analyze data. REFEREES Available on request.