Obot Fortunate Sunday
PROFILE
Dedicated and self-motivated
Customer Service Professional
with a proven track record of
delivering exceptional customer
experiences. Possesses a strong
commitment
to
resolving
inquiries, building lasting client
relationships, and consistently
exceeding performance targets.
Known for a proactive and
empathetic approach, adept at
adapting to diverse customer
needs, and a valuable asset in
maintaining
customer
satisfaction and loyalty. Seeking
to leverage these skills to
contribute to a customerfocused team
and drive
excellence in service delivery--61 Abiodun Street, Somolu,
Bariga, Lagos State
http://www.linkedin.com/in/for
tunate-obot
WORK EXPERIENCE
02/2023
To date
(Ogba, Lagos)
04/2021
12/2022
(PH, Rivers)
01/2014
12/2019
Part Time
(Agege,
Lagos)
Human Resources Management
Hacelet Profession/ICC
Organization
2022
REFEREE
Available on request
Pamo Royal Educational Consult
Marketing and Sales
Hamouf Stores
Sales / Customer Service Representative
• Consistently exceeded sales targets by 20% while retaining 95% of
existing customers, fostering loyalty and repeat business.
• Led process improvements, reducing response times by 30% for
more effective customer service.
• Implemented strategies that boosted revenue by 15% through
successful cross-selling and enhancing customer experience.
LEADERSHIP / ACTIVITIES
CERTIFICATION
Customer Relationship
Management
Hacelet Profession/ICC
Organization
2022
•Achieved 95% customer satisfaction and 90% first-call resolution,
exceeding targets.
• Reduced escalations by 25%, turning dissatisfied customers into
advocates.
• Cut call handling time by 20% through process improvements.
• Increased revenue by 15% through effective upselling and crossselling.
• Ensured 100% compliance with company guidelines, improving
service consistency.
• Led a team, increasing customer satisfaction by 20%.
• Implemented processes, reducing response times by 15%.
• Grew sales by 10% and reduced complaints by 30% through strategic
account management and cross-functional collaboration.
SKILLS
Empathy
Problem-solving
Attention to detail
Leadership
Professional Communication
MS (Word, Excel and
Powerpoint)
New Edge Finance
Customer Service Representative
OPERATIONS LEAD
Youth Priority Foundation.
VICE PRESIDENT
Faculty of Science, University of Uyo,
Uyo, Akwa-Ibom State
VICE PRESIDENT
Gender/Charity Community Development Service(CDS)
National Youth Service Corps (NYSC),
Orumba South LGA, Anambra State
CHILDREN COORDINATOR
Nigeria Christian Corpers’ Fellowship,
Orumba South LGA, Anambra State
EDUCATION
2021
Botany and Ecological Studies.
Bachelor of Science
University of Uyo, Uyo, Akwa-Ibom State
-/2019
2021/2022
2021/2022
