Forsuh Sharon Awasiri

I am a customer-focused professional with experience in customer service, customer support, and administrative assistance. I have supported customers through chat, email, and phone, handling inquiries, resolving issues, and ensuring a positive customer experience. I communicate clearly, listen actively, and approach every interaction with empathy and professionalism.

I am skilled in managing high-volume requests, following processes accurately, and staying calm under pressure. I adapt quickly to new tools and systems, work well independently or within a team, and pay close attention to detail. My goal is always to resolve issues efficiently while making customers feel heard and supported.

I am reliable, organized, and committed to delivering high-quality service that helps businesses retain customers and build trust.