Foluso Aremu

AREMU FOLUWASO ADEBISI VIRTUAL ASSISTANT || CUSTOMER SUPPORT SPECIALIST Lekki, Lagos, Nigeria || - ||- SUMMARY Certified Virtual Assistant and Remote Customer Support Specialist with a proven record of supporting executive functions, managing client communications, and streamlining operational processes in distributed work settings. Skilled in handling high-volume email, calendar coordination, and task tracking using HubSpot, Trello, Asana, and Google Workspace. Adept at maintaining structured workflows, documenting interactions, and ensuring timely resolution of customer and internal requests. Committed to maintaining service consistency, improving operational accuracy, and supporting teams in delivering efficient, measurable outcomes. SKILLS Customer Support (Email, Chat, Phone) | Executive Assistance | Calendar & Inbox Management CRM Platforms (HubSpot, Salesforce) | Virtual Customer Success | Travel & Airbnb Coordination Project Management (Trello, Asana) | Client Relations | Remote Communication Tools Problem Resolution | Data Entry & Documentation | Team Collaboration | Time Management PROFESSIONAL EXPERIENCE Remote Customer Success Specialist 2023 – Present BENKLINE NIGERIA LIMITED  Resolve over 50 weekly client inquiries by delivering responsive support via email, live chat, and phone, ensuring an average customer satisfaction score of 95% across service channels.  Steer customer retention by managing account relationships and follow-ups through HubSpot CRM, enabling proactive service delivery and timely resolution tracking.  Optimize executive workflows by coordinating virtual calendars, scheduling Zoom meetings, and managing inbox priorities, directly enhancing leadership efficiency and response time.  Streamline service experience by analyzing user feedback and collaborating with cross-functional teams to implement customer-centric improvements using Trello and Asana for issue tracking. Business Development Manager 2013 – 2023 BENKLINE NIGERIA LIMITED  Secured over 30 strategic partnerships, including engagements with NAPIMS and NIPEX, by identifying emerging market opportunities and leading tailored outreach campaigns.  Increased client retention by 40% through consistent relationship management, personalized followups, and proactive resolution of client needs during site visits and virtual meetings.  Augmented revenue growth by identifying customer pain points, coordinating cross-functional teams, and delivering custom solutions aligned with long-term strategic goals.  Improved lead conversion by 35% through the creation of a targeted customer database, KPI monitoring, and the launch of data-driven marketing initiatives. Executive Business Development Officer 2009 – 2013 ARIOSH LIMITED  Increased client acquisition by 35% over two years through development and execution of targeted business strategies, while managing operations and nurturing high-value relationships with clients such as Mobil, Chevron, Total, Shell, and Addax.  Maximized proposal acceptance rate by 10% and reduced invoice processing time by analyzing client feedback, customizing presentations, and implementing a streamlined tracking system for financial   submissions. Enhanced productivity for senior executives by managing calendars, organizing travel logistics, and handling priority email queues using Outlook and Google Workspace. Delivered timely support to clients by resolving service requests and technical issues through CRM platforms, contributing to consistent client satisfaction ratings. Procurement & Logistics Coordinator 2006 – 2009 SAVVYTECH NIGERIA LIMITED, LAGOS  Secured favorable vendor terms by evaluating supplier performance and negotiating contracts, reducing procurement costs by 15% without compromising quality.  Improved delivery timelines by coordinating shipments, managing inventory data, and resolving bottlenecks using manual tracking systems and internal software.  Ensured accuracy in order processing by reconciling purchase orders with invoices and following through on discrepancies with suppliers.  Represented the company in stakeholder meetings at ExxonMobil Lagos and Eket, expediting purchase order resolutions and ensuring product quality compliance. Quality Control & Administrative Support 2005 – 2006 ADROBOT ENGINEERING & TECHNICAL SERVICES, AKWA IBOM  Ensured regulatory compliance by performing product inspections and documenting findings using standard quality assurance protocols.  Reduced product returns by identifying process defects and coordinating corrective actions with production teams.  Maintained inspection records and generated quality reports for senior management to support datadriven improvement efforts.  Supported project execution by organizing documentation, supervising site quality checks, and ensuring adherence to engineering specifications. EDUCATION & CERTIFICATIONS Certificate in Customer Service - 2025 Movalue School of Professional Development Certificate in Virtual Assistance - 2025 Career Crafters Academy Cisco CCNA: Network & System Administration - 2007 Int’l Management & Finance Institute, Uyo Computer Engineering & Networking - 2005 University of Ibadan Computer Centre B.Eng Electrical Engineering - 2004 University of Ilorin, Kwara State Diploma in Data Processing & Operating Systems - 2000 Aggy Computer Institute REFERENCES Available on request