Foluso Aremu

CREATIVE PORTFOLIO PRESENTED BY FOLUSO AREMU TABLE OF CONTENTS INTRODUCTION EDUCATION BACKGROUND WORKING EXPERIENCE SKILLS & EXPERTISES PREVIOUS PROJECTS HELLO! MY NAME IS FOLUSO AREMU ABOUT ME I am a highly skilled Virtual Assistant and Customer Service Specialist with extensive experience in supporting businesses remotely,i excel in managing client relationships ,streamlining processes and ensuring exceptional customer satisfaction.I am dedicated to helping businesses operate efficiently by delivering superior customer experiences. CREATIVE PORTFOLIO PRESENTED BY FOLUSO AREMU 2004 University of Ilorin > Customer support (Email,Chat,Phone) 2025 EDUCATION BACKGROUND Career Crafters Academy 2025 Movalue School Of Professional Development WORKING EXPERIENCE 2010 Remote Customer Success Specialist I supported clients remotely by resolving their concerns and by providing personalised solutions.i achieved a 95% customer satisfaction rate through efficientsupport management 2020 2025 Virtual Executive Assistance Executive Customer Support Representative I managed executive schedules,organised meetings and handled travel arrangements I enhanceed productivity by optimising workflow and communication processes. I manage the high profile clients by resolving complex issues and i ensure top-tier satisfaction.Iam very proactive and highly strategic inorder to have a topnotch management result. SKILLS & EXPERTISES > Customer support (Email,Chat,Phone) > Client relationship management > Executive assistance (calendar management, Email management,Travel Coordination > CRM systems ( HubSpot,CRM) > Project management (Trello and Asana) > Communication (written and verbal) > Problem solving and conflict resolution PREVIOUS PROJECT 01 CUSTOMER SERVICE REPRESENTATIVE As customer service representative, a i manage customer’s complaints and i make use of CRM platform such as HUBPOT.I respond to client’s complaint through email,online chat i also build chat flow PREVIOUS PROJECT 02 AIRBNB CO~HOST AND PROPERTY MANAGEMENT I do guest management ,Listing management ,cleaning and maintenance coordination.I make use of tools like Hospitable and Pricelab.I also function as a Co~host for Airbnb. PREVIOUS PROJECT 03 EMAIL MANAGEMENT I do manage and organize email comunications for the TOP tiers by Decluttering,adding labels and by applying filters 04 PREVIOUS PROJECT LEAD GENERATION AND DATA ENTRY i generate Leads for the TOP TIERS companies by usin Lemlist and Apollo software.i also make use of Google sheet and excel for data entry 4olubabe tech hub www.folubabe.com Let's handle your social boosting Instagram followers Twitter followers YouTube followers Tiktok followers and other social and other social Contact/Reach Out to us:- 05 PREVIOUS PROJECT GRAPHIC DESIGN MANAGEMENT i designed a flyer for one of my client in order to create i designed a flyer for one of my client in order to create awareness on social media for more buyers and generate more awareness on social media for more buyers and generate more sales sales PREVIOUS PROJECT 06 PROJECT MANAGEMENT AND COORDINATION I utilized project tools such as Asana and Trello with my crossfunctional teams to deliver projects within specified time CALENDAR MANAGEMENT 06 PREVIOUS PROJECT APPOINTMENT SETTING I managed and organsed a 1 week calendar for a busy executives I scheduled appointment for the TOP-TIERS by using calendly 07 SOCIAL MEDIA MANAGEMENT PREVIOUS PROJECT I created a one week social media content for the brand EXOTIC FABRIC GALLERIA LET’S WORK TOGETHER AND CREATE SOMETHING GREAT!-| -|-