Folorunso Kolapo

Folorunso John Kolapo Summary A dedicated IT Support Technician with over 10 years of experience in providing comprehensive technical support in fast-paced environments. Skilled in diagnosing and resolving hardware, software, and network issues, with a strong background in supporting Windows and MAC environments, Active Directory management, and IT security. Proficient in incident management, documentation, and collaborating with cross-functional teams to ensure seamless IT operations. Committed to maintaining high standards of service, supporting end-users, and contributing to continuous improvement in IT processes. Skills                      Technical Skills IT Support & Troubleshooting Hardware & Software Management Incident Management Active Directory & Azure AD Network Management IT Security Mobile Device Management (Intune, Jamf) Identity and Access Management (IAM) Cloud Security (Microsoft 365, Azure, OCI, AWS) Disaster Recovery and Business Continuity Server & Network Management PowerShell Automation Soft Skills Communication Skills Technical Writing Training / Knowledge Transfer Project Management Vendor Management Multitasking Analytical and Critical Thinking Time Management Experience Opus Consulting Group Ltd. | Vancouver, BC Senior Solutions Architect       02/2024 – 07/2024 Worked as a Consultant & Senior Solutions Architect for Zymeworks Inc., where I: Provided 2nd level support for hardware and software issues, resolving complex technical problems across multiple locations. Configured and installed workstations, printers, and peripheral devices as part of IT projects, ensuring adherence to service levels. Managed and supported Microsoft Intune and Jamf Pro for device management, ensuring compliance with organizational standards. Participated in IT security initiatives, including antivirus updates and system patching, to maintain a secure environment. Documented all support interventions in ServiceNow, contributing to knowledge management and process improvement. Access Bank Plc | Lagos, Nigeria Head Cloud Engineering      Directed IT support operations, providing Level 2 support and managing escalations from the Level 1 team. Spearheaded the setup and configuration of new workstations and peripherals for various departments and locations. Managed Active Directory and Azure AD, ensuring proper user access and group policy enforcement. Collaborated with vendors for hardware and software procurement, ensuring compatibility and performance. Led IT projects including network upgrades and system migrations, ensuring minimal disruption to business operations. United Bank for Africa (UBA) Lagos, Nigeria Team Lead, Directory Services              05/2014 - 10/2018 Provided technical support for device management and operational processes within a retail banking environment. Managed the installation and configuration of hardware and software, ensuring optimal performance and security. Documented IT processes and procedures, contributing to the development of departmental standards and best practices. Supported the maintenance of IT infrastructure, including servers, network devices, and endpoint security solutions. Tranter IT Services Limited Senior Systems Engineer  09/2018 – 01/2024 03/2011 - 10/2014 Oversaw the operations of the Access Bank site, managing physical infrastructure, servers, and network components. Provided 2nd level support for the CoE, resolving complex technical issues and collaborating with the 1st level support team in Access Bank site. Administered and maintained servers, including Windows, Linux, and virtual servers, ensuring stability and security. Managed the network infrastructure at the site, including routers, switches, and firewalls, for secure and efficient data flow. Ensured compliance with security policies and regulatory requirements, implementing access controls, patches, and encryption measures. Maintained comprehensive documentation for site configurations, procedures, and troubleshooting guides. Promptly responded to, resolved system, and network incidents, adhering to incident management procedures. Collaborated with vendors for procurement, contract negotiations, and managing vendor relationships. Continuously monitored and optimized site system and network performance, addressing bottlenecks and applying tuning measures. Assessed site infrastructure capacity, made recommendations for upgrades or changes, as necessary. Bi-Trax Axxent Limited Pre-Sales Engineer / Trainer         10/2008 - 01/2010 Provided technical expertise on company products and solutions, collaborating with sales teams to identify customer needs and propose customized technical solutions. Designed and delivered compelling technical presentations and demonstrations to potential customers, addressing their specific requirements. Assisted in responding to RFPs and RFIs, offering technical insights to enhance proposals and win deals. Developed comprehensive training programs and materials for Microsoft technologies, tailoring content to meet employee and customer needs. Conducted engaging training sessions on Microsoft products, including hands-on labs and certification preparation. Customized training programs to meet specific customer requirements and industry trends, ensuring training remains relevant and impactful. Offered post-training technical support and guidance to trainees, addressing questions and concerns related to Microsoft technologies. Evaluated training effectiveness through assessments and feedback mechanisms, making necessary adjustments to improve outcomes. Education and Training  New York Institute of Technology | Vancouver, BC, Canada Masters in Cybersecurity   Obafemi Awolowo University | Osun State, Nigeria MBA Business Administration 10/2019 Ladoke Akintola University of Technology | Ogbomosho, Nigeria Bachelor of Technology (B.Tech) Computer Science 12/2005 Certifications  Azure Solutions Architect Expert  Azure Administrator Associate  Project Management Professional (PMP)  TOGAF 9.2  Microsoft 365 Certified  Microsoft Certified: Azure Fundamentals  Oracle Cloud Infrastructure Architect Associate  Oracle Cloud Foundations Associate  Microsoft Certified Solutions Associate  Microsoft Certified IT Professional