FOLAYEMI ADESEYE
SALES SPECIALIST
Lagos, Nigeria | - |-https://www.linkedin.com/in/folayemi-adeseye/
PROFESSIONAL SUMMARY
Energetic self-starter with10 years of proven track record in Customer Care
Service and Sales. Excellent communicator and expert in negotiation, closing
deals and identifying customers needs by maintaining customer
satisfaction.Leveraging my years of experience in sales, relationship
management, and customer service to build customer loyalty, deliver
exceptional service and solutions to clients.
WORK EXPERIENCE
2023 – 2024
CHRISLLAR GLOBAL LIMITED(Texon Supermarket)
Customer Services Manager
● Assisted customers with product information, pricing, order placement,
and account inquiries to enhance their shopping experience.
● Resolved customer complaints and issues promptly by 45%, and ensured
customer satisfaction.
● Successfully trained a team of 6 customer service representatives and
increased customer satisfaction by 35%.
● Collaborated with cross-functional teams to escalate complex issues and
provide comprehensive solutions.
Lagos, Nigeria
2019
Lagos, Nigeria
PAGE INTERNATIONAL FINANCIAL SERVICES LIMITED
Executive Associate (Sales)
● Managed several clients and led a team to execute sales targets monthly
which exceeded expectations and increased customer satisfaction by 85%.
● Collaborated with team members to identify opportunities to improve and
enhance the customer experience which contributed to overall service
excellence.
● Monitored and adjusted KPIs to improve team efficiency and quality of
service.
● Handled several calls daily including signing up new customers, retrieved
customer data, presented relevant product information as a team leader.
2014 – 2019
EASYLEASE NIGERIA LIMITED
Marketing Officer
● Evaluated credit worthiness of loan and documentation and handled
confidential information of clients.
● Documented customer interactions, inquiries and maintained accurate
records in the CRM system.
● Managed end to end sales lifecycle, and grew existing customer accounts
by 30% through exceptional customer services and effective sales
techniques.
● Handled incoming calls, emails, and chat inquiries in a professional and
timely manner.
EDUCATION
2006 – 2012 TAI SOLARIN UNIVERSITY OF EDUCATION
Chemistry B.sc(Ed)
2015
CUSTOMER RELATIONSHIP
MANAGEMENT & MARKETING SKILLS
2024
CUSTOMER CARE SKILLS AND TELEPHONE ETIQUETTE
Lagos, Nigeria
Ogun, Nigeria
Lagos, Nigeria
Virtual
OTHERS
● Languages : English.
● Technical Skills : Google Workspace, Microsoft Office, CRM, Sales, Data Entry, Slack,
Zoom.
● Soft Skills : Strong Communication, Active Listener, Product Knowledge, Time
Management, Self-Motivated, Problem Solving, Empathy, Interpersonal skill,
Organization, Team Leadership, Sales, Customer service.
