Folashade Liasu

FOLASHADE LIASU VIRTUAL ASSISTANT-| Lagos, Nigeria |- | www.linkedin.com/in/liasufolashade PROFESSIONAL SUMMARY • • • • • • Experienced Virtual Assistant with 3+ years of remote work specializing in social media management, client communication, and administrative support. Increased social media engagement by 35% by developing and executing targeted Instagram and Facebook strategies. Managed and scheduled over 150+ posts monthly, ensuring consistent brand messaging and audience interaction. Reduced email response time by 50%, improving executive efficiency and client engagement. Handled 50+ calls weekly, maintaining a 98% client satisfaction rate through clear and professional communication. Improved workflow efficiency by 45% by implementing process automation solutions. CORE SKILLS • • • • • • Social Media Strategy & Engagement: Increased Instagram and Facebook engagement by 35%, driving brand visibility. Content Development & Scheduling: Managed and scheduled 150+ posts per month, maintaining a consistent content calendar. Client & Team Communication: Handled 50+ phone and chat interactions weekly, ensuring a 98% satisfaction rate. Data Management & Reporting: Used Excel to track and analyze social media performance metrics, improving campaign strategies by 40%. Time Management & Remote Coordination: Scheduled and coordinated meetings across multiple time zones, ensuring 100% attendance. CRM & Business Administration: Improved customer retention by 25% through proactive client relationship management. RELEVANT EXPERIENCE VIRTUAL ASSISTANT October 2024 – February 2025 Ceedcap inc (Business Development Industry) • • • • Developed and executed social media strategies, increasing Instagram and Facebook engagement by 35%. Scheduled and managed 150+ social media posts per month, ensuring consistent brand communication. Monitored and analyzed engagement metrics, optimizing content strategy and increasing audience reach by 40%. Handled 50+ client calls weekly, improving response efficiency and maintaining a 98% customer satisfaction rate. VIRTUAL ASSISTANT- INTERN July 2024 – September 2024 Alx (Education Industry) • • • • Created and scheduled 120+ social media posts, boosting audience engagement by 30%. Managed executive and team calendars, scheduling 100+ meetings with 100% accuracy. Conducted phone-based customer support, reducing response times by 50% and increasing retention by 20%. Tracked and analyzed social media data in Excel, improving campaign effectiveness by 40%. VIRTUAL ASSISTANT March 2022 – January 2024 Qdecorations & Designs (Decorations and Creative Industry) • • • • Executed marketing and social media strategies, increasing audience reach by 40% and customer interaction by 35%. Handled 50+ client interactions weekly via phone and email, maintaining a 98% satisfaction rate. Managed and secured over 100+ client records, improving data accuracy by 99%. Implemented automation tools, increasing administrative efficiency by 45%. EDUCATION • • MSc, International Relations – Obafemi Awolowo University - 2024 BA, English Language/Literature - Obafemi Awolowo University - 2019 CERTIFICATIONS AND COURSES • • • Certified Virtual Assistant EHR - May 2022 Certified Virtual Assistant ALX Africa - September 2024 Certified Professional Diploma in Virtual Assistant by MTF Institute - 2025 TOOL • • • • • • Project Management: (Trello, Asana, Slack, Notion, Zoom) Google Workspace: (Sheets, Docs, Calendar, Drive) Microsoft Office Suite: (Word, Excel, PowerPoint) CRM & Email Automation Tools: (HubSpot, Zendesk, Freshdesk) Social Media Management: (Meta Business Suite, Buffer, Canva, Capcut) Technical Setup: High-speed Fibre one internet, smartphone, and updated PC with i5+ processor and 16GB RAM for seamless work.