Folashade Kola Fajobi

Folashade Kola-Fajobi Customer Service Professional Ibadan, Nigeria | - |-|www.linkedin.com/in/folashade-kolafajobi Professional Summary With a background in Social Work, I am a sound customer service professional with expertise in email marketing, lead generation, appointment scheduling, and comprehensive customer support. I excel at managing email correspondence, coordinating detailed client interactions, and maintaining robust CRM databases to enhance operational efficiency. Skills       Communication: Excellent verbal and written communication skills. Highly effective with phone call centres and emailing. Problem-Solving: Strong analytical skills with the ability to resolve complex issues. Technical Proficiency: Proficient in using CRM systems, MS Office Suite, and customer service software. Time Management: Effective multitasking and prioritization skills. Empathy: Ability to understand and address customer needs with patience and care. Team Collaboration: Proven ability to work well in a team-oriented environment. Professional Experience Radiant Pathway Progressive Initiative August 2022 – Present Customer Support Manager  Manages client inquiries and resolves issues promptly through appropriate communication channels.  Maintains comprehensive and accurate client records, ensuring all interactions and interventions are properly documented. Manages the high traffic phone call unit and emails.  Coordinates tech career counselling sessions for students. Led the team that developed the eCounselling product. Jheda Elder Care Sept. 2020 – Aug. 2022 Client Service Officer (Care Giving) ● Boosted the organizational client base through exceptional support and regular updates for clients and their relatives, enhancing customer satisfaction and loyalty. ● Provided high-quality assistance to clients. Managed email correspondence to schedule appointments, and follow up on client progress. Education University Of Ibadan Post Graduate Diploma, Social Works Obafemi Awolowo University Bachelor of Education, Economics Education Certifications ● ● ● ● ● Sept 2012 Aug. 2008 On-Demand IT Skills Training, Digital Witch Support Community Email Marketing Certification, Hubspot Academy GTBank Annual Autism Spectrum Disorders Seminar Life Support eLearning Course, Florence Academy Safeguarding Children (Child Protection) Course, Florence Academy References: Available on Request -