Folashade Iyanda

FOLASHADE IYANDA -- PROFESSIONAL SUMMARY Skilled professional with a proven track record in managing Airbnb/Vacation rental properties. Supporting the management team in managing guests’ communication, property upkeep, rental management, and appointment scheduling. Also cultivate strong working relationships with guests, service providers, and contractors. Ensuring all administrative duties is carried out effectively. Committed to achieving results, I am independent and dedicated to delivering exceptional management service while enhancing good reputation of the organization. With the background knowledge in hospitality, guest management, I prioritize exceptional customer service. Tech-savvy, with experience in using property management tools. CORE COMPETENCIES          Scheduling and maintenance Analytical Skills Strong organizational and Interpersonal skills Passionate about new technology Excellent communication skills both written and verbal Problem solver Organized and Result-driven Customer Service Skills Multitasking SOFTWARE PROFICIENCY          Google Suite Apps Slack Outlook Microsoft Word and Excel Airbnb VRBO Hostaway Hospitable Zoom CORE VALUES     Transparency Trust Go Getter Independent worker WORK HISTORY Airbnb Virtual Assistant (Remote) 07/2024 to 12/2024 Mangement MasterMind – Kigali, Rwanda      Enhanced property visibility by 50% through advertising on social media platforms. Oversee cleaning, maintenance, and operational logistics. Listing and Pricing Optimization of the property listings on booking platforms. Handled guest communication, check-ins/outs, and resolve issues promptly. Great guest communication with great reviews and feedbacks. Short Term Rental Manager (Remote) 03/2020 to 12/2022 Brithomes – London, United Kingdom  Effectively handle guest inquiries and resolve complaints promptly.  Collaborate with concierge team to enhance guest satisfaction.  Effectively resolve guests’ complaints, via phone calls, emails, text message and off-site communication tools.  Managed listings on Airbnb, Booking.com, and VRBO to maximize bookings and revenue.  Ensured STR regulation and standards are followed across all properties.  Coordinate well detailed routine property inspections as scheduled.  Assist with the general administrative tasks.  Efficiently handle repairs and maintenance requests ensuring prompt responses within 20-minutes and monitor contractor work closely, achieving a 100% completion rate within 24 hours of work requests.  Optimize property visibility and revenue by 90% through booking platforms like Airbnb, Booking.com and other platforms.  Oversee cleaning, maintenance, and operational logistics. Listing and Pricing Optimization of the property listings on booking platforms.  Ensure properties comply with local regulations and STR legislation.  Great guest communication with great reviews and feedbacks.  Grew the property portfolio by securing new clients and owners. EDUCATION Certification Short Term Rental and Property Management Course Short Term Rental Academy - Nigeria 2024 Bachelor in Business Administration - Accounting University of Capecoast - Ghana 2016 LANGUAGES English Fluent INTERNET Reliable high-speed, Webcam and Headset