Folarin Ayomide Grace

I have an educational background in Medical Physiology and work experience in customer service in health, finance and entertainment and sports industries. These work experiences have allowed me develop effective communication, problem-solving and empathy skills.

In my previous roles as a customer support/payment officer, I participated in communicating complex information clearly and effectively, ensuring clients fully understood concept and products as well as empathetic and active listening. These experiences, combined with my attention to detail and active listening skills, have equipped me with the patience and empathy required to handle customer inquiries professionally. I am adept at resolving issues swiftly while maintaining a positive attitude, even in high-pressure situations.

Also, I am a fast learner, leveraging my skills in CRM software, conflict resolution, and multitasking to enhance the customer experience and support my team’s goals.