Folakemi Otaigbe

FOLAKEMI SARAH OTAIGBE- - https://www.linkedin.com/in/folakemi-otaigbe-9456a2332/ Professional Summary I am a dedicated and detail-oriented administrative virtual assistant with 5+ years of experience in streamlining business operations, enhancing efficiency, and providing exceptional administrative support. My expertise spans across social media management, executive assistance, and individual portfolio management. I provide top-notch remote support to clients, handling tasks such as email management, calendar organization, data entry, and email marketing using tools like Mailchimp and Constant Contact with ease and efficiency. My strong organizational and multitasking abilities enable me to manage assignments effectively. In my customer support role, I served as a friendly and knowledgeable first point of contact for customers, delivering exceptional service and support, and resolving issues with warmth and professionalism. I am proficient in using Microsoft Office Suite and Google Workspace. I am committed to maintaining confidentiality, upholding compliance, and ensuring the seamless flow of daily business operations. I seek to leverage my expertise to provide meaningful contributions in individual and organizational capacities. Skills Documentation, Administration, Excellent Communication, Planning & Organizing, Report Writing, Critical Thinking, Relationship Management. Competence Ability to develop relationships and rapport with stakeholders and clients, People Management and Coordination, ability to produce concise reports, Sound Knowledge of Administrative procedures and functions. Technical Proficiencies include: ● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ● ● ● ● ● ● ● ● ● ● Google Workspace (Docs, Sheets, Slides, Gmail) Communication Tools (Slack, Zoom, Microsoft Teams) Data Entry Email Management Calendar Management Social Media Management (Facebook, Instagram, Twitter, Linkedin) Content Management Systems (WordPress) Basic graphic design skills (Canva, Adobe Creative Cloud) Cloud computing and storage (Dropbox, OneDrive, Google Drive) (Mailchimp, Constant Contact) Certification DG EMPOWERMENT HUB 2024 INTENSIVE VIRTUAL ASSISTANT COURSE Professional Experience Orioncore Ltd, Lagos Nigeria, Administrative assistant 2021 - PRESENT Key Responsibilities ● Coordinate and schedule meetings and appointments with precision and attention to detail ● Prepare comprehensive reports, memos, and documents to support informed decision-making ● Manage email communications with efficiency and professionalism ● Maintaining a strong online presence through effective social media management Motormata Insurance Agency, Lagos, Customer care representative- Key Responsibilities ● Handle inbound and outbound calls (including warm and cold calls) to: ○ Address client inquiries and concerns ○ Satisfy their basic insurance needs ○ Acquire new customers to drive sales growth ● Ensured clients are notified on time of impending vehicle insurance policy expirations. ● ● ● Offer seamless renewal options to ensure uninterrupted coverage, making it easy for clients to maintain their policies. Maintain excellent customer service, while resolving issues efficiently, and ensuring overall customer satisfaction. Use key performance indicators to track expected calls for the day made. Jumia, Nigeria, Sales representatives- Key Responsibilities ● ● ● ● ● ● ● ● ● Create and share engaging offers across various categories such as fashion, technology, and home amenities to targeted audiences Identify and attract potential customers who showed a high likelihood of interest in our products Drive sales growth and revenue increase for the company Enhance the company's image and reputation through effective promotion Foster collaborations with other brands and partners Amplify brand awareness and recognition Contribute to increased customer acquisition and customer satisfaction. Maintain and update sales records, customer information, and product databases. Analyze sales data to identify trends, opportunities, and areas for improvement. VOLUNTEER WORK A Worthy Cause (Non-Profit Organization), Customer Support Worker December 2023. I provided exceptional customer support to beneficiaries, donors, and partners, ensuring accessible and effective programs and services for the elderly. Key Responsibilities ● Respond to inquiries about programs, services, and donations ● Resolve issues and concerns related to program implementation, funding, and volunteer activities ● Document feedback, suggestions, and complaints to enhance program effectiveness ● Offer guidance and resources to communities, individuals, and organizations in need ● Facilitate effective communication between stakeholders, including program teams, donors, and beneficiaries Achievements ● ● ● Built trust and fostered relationships with diverse stakeholders Contributed to driving positive social change and the success of the organization Ensured programs and services were responsive to the needs of the elderly Qualifications ● University of Benin, Benin City. Bachelor of Arts in English and literature, 2018 ● Benson Idahosa University, Benin City Post Graduate Diploma in Education, 2020 REFEREES: Available on request