Folakemi Abiola

FOLAKEMI ABIOLA CUSTOMER SERVICE MANAGER CONTACT --41, Raynald Road, Sheffield Uk SKILLS PROFILE Dedicated customer-focused professional with a proven track record of fostering customer satisfaction and loyalty through empathetic service and effective problemsolving. Demonstrated ability to build enduring client relationships and deliver exceptional service, resulting in a notable 15% revenue growth during my tenure at my previous establishment. WORK EXPERIENCE Customer Service Manager Proficiency in using CRM tools to track and manage customer interactions. Deep understanding of the company's products or services to provide effective support. Excellent verbal and written communication skills to interact effectively with customers. Skill in negotiating customer needs and expectations to align with company capabilities. Time Management (Efficiently managing multiple customer accounts and priorities) Adaptability (Being flexible and responsive to changing customer requirements) Familiarity with on boarding and training software for customers Studio 24 - Develop and deliver training programs for customer service representatives. Provide ongoing coaching and support to improve team performance. Analyze and optimize customer service processes to reduce response times and enhance customer satisfaction. Lead and manage the customer service team, setting performance expectations, conducting evaluations, and handling escalated issues. Monitor customer feedback, implement strategies for improved satisfaction, and maintain service quality standards. Generate performance reports, recommend improvements, and manage departmental budget effectively.Ensure adherence to company policies, industry regulations, and quality standards while conducting audits and quality checks for service excellence. Customer Service Officer Studio 24 EDUCATION BACHELOR OF TECHNOLOGY Ladoke Akintola University of Science and Technology, Oyo State, Nigeria MAJOR - AGRONOMY- REFERENCES Available upon request - Handle customer inquiries and complaints through various channels (phone, email, chat). Provide prompt, accurate, and friendly responses to customer queries. Solve problems and address issues, escalating when necessary. Maintain records of customer interactions using CRM software. Promote additional products or services when relevant. Adhere to company policies and maintain customer confidentiality. Gather and report customer feedback for process improvement. Administrative Assistant 2014 -2017 Acres Turnkey Projects Provide office support, including managing phone calls and emails. Create, edit, and organize documents and records. Perform data entry and maintain accurate records. Monitor office supplies and coordinate equipment maintenance. Assist with meeting preparation and event logistics. Draft and distribute professional correspondence. Greet and assist visitors and manage sign-in procedures. Maintain calendars and schedule appointments. Handle ad hoc tasks and projects with discretion and efficiency.