Foka Averil Vensekafomo

Foka Averil Vensekafomo-- Dubai United Arab Emirates www: https://www.linkedin.com/in/foka-averil-96a4a2234? utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=androi d_app PROFESSIONAL SUMMARY Versatile detailed oriented virtual assistant and customer service professional with over 4years experience providing s thorough and skillful administrative support and exceptional customer service and resolving client issues efficiently.Strive in fast-paced. virtual environments following established procedures and practices to exceed all customer expectations while making acceptable Innovations where needs call. Experienced in bringing innovative measures that enhance on- time delivery; focusing on providing top-notch client support. solution provision, and developing relationships to ensure customer loyalty and business growth, Skiled In offering exceptonal organizatlonal/administratfast-paced yping, and good and effective communication. RELEVANT SKILLS Administrative Support Technical Proficiency. Communication Customer Service Problem-Solving. Data Entry Time Management. Appointment Scheduling PROFESSIONAL EXPERIENCE Li Airbnb Property Management Dubai United Arab Emirates Strong interpersonal skills Proactive and self-motivated Exceptional organisational skills Team collaboration Oct 2022 - Present Virtual Assistance/Airbnb Co-host • Good working experience of Communication and workspace management tools: Zoom,Loom, Slack, Click-up, Monday.com Trello, HubSpot, zen desk, monday.com, Google Suite, to ensure work Proficiency and customer satisfaction. • Communicated innovative approaches and procedures that w increased the efficiency of processes and products to increase our retaining/ managing/ recovering records. • Organize travel arrangements, including booking flights, and transportation. • Provide customer support via email and chat, addressing inquiries and resolving issues promptly. Creative work with writing ,media designs and handling media platforms Care on call home care center Dubai United Arab Emirates Sept 2021- Sept 2022 Customer Service Representative • Coordinates outgoing and Incoming client calls for both Internal and external customers to provide hospital, technical and other needed support; while keeping tabs on clients" needs, actvities, and expectation to ensure satisfaction for client retention. • Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all oustomer service expectations. • Contribute to the development of customer service policies and procedures to enhance overall service quality. • live chat with customers to help them with Inquiries, problem-solving and troubleshooting Customer Service Representative Etouge-ebeg Baptist Hospital Yaoundé Cameroon July 2019 - June 2021 • Handled high-volume customer inquiries and complaints with professionalism and efficiency. • Processed orders, returns, and exchanges, ensuring accuracy and customer satisfaction. • Conslstently recognized for the quallly and timeliness of reports, attentian to detall, exemplary customer service delivery, and team-player attltude. DAK Security Service, Yaoundé Cameroon Administrative Assistant April 2017- June 2019 • Provided administrative support to senior management, including managing calendars, coordinating meetings, monthly payment slips and preparing documents. • Handled confidential information with discretion and ensured data privacy. • Assisted with the organization of company events, including scheduling, logistics, and communication. EDUCATION & CERTIFICATIONS Bachelor of Arts University of Buea-Cameroon IT Support Certification [Digital Witch Support Community] Customer Success Fundamentals [CustomerSuccessU.org ] LANGUAGE English : Advance. Intermediate French : Customer Success Advance Concept [CustomerSuccessU.org] Customer Success Strategic Management [CustomerSuccessU.org ] Human Resource Management [Knowledge Fountain Leadership Academy KFLA]