Floyd Johnson

Floyd “Chip” Johnson, Jr. Senior Technical Program Manager | Cloud | SaaS | GTM Strategy | PMO Leadership- • - • Redwood City, CA • https://www.linkedin.com/in/floydjohnson SUMMARY Senior Technical Program Manager with 10+ years of experience leading global technology programs across cloud, SaaS, and compliance domains. Proven expertise in PMO leadership, Agile SDLC, and cross-functional execution. Skilled at aligning strategy with delivery across engineering, product, and executive leadership. Led programs spanning 188+ team members and 23 departments. Trusted to influence VP and SVP level decisions through data-driven insights, lifecycle metrics, and strategic communication plans. KEY ACHIEVEMENTS Delivered $30M in savings through change leadership and process optimization (Veritas) Orchestrated global SaaS product launches with 188+ team members across 23 departments (RingCentral) Partnered with VP/SVP leaders to drive FedRAMP compliance and India KYC rollout (RingCentral) EXPERIENCE RingCentral, Senior Technical Program Manager Oct 2020 - Sep 2024 Managed high-priority programs amid evolving business needs, ensuring timely delivery through strategic pivots, stakeholder alignment, and personnel realignment. Directed the FedRAMP compliance initiative, securing funding and driving adoption by collaborating with executives and engineering leaders on data-driven decision-making strategies. Led cross-functional technical program for FedRAMP compliance architecture. Drove strategic program management across engineering, security, and compliance teams to integrate end-to-end encryption and technical architecture. Designed and implemented a customer requirements management system to ensure traceability of acceptance criteria and revenue-aligned growth initiatives. Managed intake and triage of cross-functional feature requests across product and operations, ensuring effective prioritization and stakeholder alignment. Directed engineering teams in designing and deploying technical architecture for India's “Know Your Customer” (KYC) compliance, ensuring regulatory adherence, security, and scalability. Directed SDLC execution across international engineering teams to deliver cloud telephony and globalization initiatives in six countries. Leveraged Smartsheet, Confluence, and Jira to drive program visibility through real-time status reporting and executive dashboards. Built and led global cross-functional teams across 23 departments, driving team of 8 project managers to deliver two major SaaS product launches. Implemented structured coordination mechanisms to enhance functional alignment and ensure consistent global roll outs. Defined phasing strategies and resource plans to drive cross-org program strategies aligning engineering, product, and business objectives Veritas L.L.C., Senior Manager – NPI Program Management Apr 2018 - Jul 2020 Led end-to-end manufacturing, software integration, and global deployment of new appliance servers across 98 countries, achieving GA launch on schedule. Directed PMO governance for a team of 8 program managers while managing vendor partnerships, inventory flow, financial controls, KPI measurements, and supply chain operations to ensure seamless execution. Streamlined the hardware development process to better align with the manufacturing process, which reduced the initial prototype build by 4 weeks. Coordinated with hardware engineering teams and manufacturing testing teams to create a more complete requirement collection from the product management teams. Designed and executed program communication plans, including executive briefings and stakeholder alignment forums across global teams Championed change management and KPI development for contract manufacturer onboarding, driving adoption of new processes and achieving $30M in cost savings and a 25% reduction in onboarding time Oversaw integration and performance testing of new servers, ensuring compliance with program requirements and exceeding performance standards. Veritas L.L.C., Principal Program Manager, Ev.Cloud Portfolio Aug 2016 - Apr 2018 Directed the Product Management PMO, overseeing a team of five program managers to ensure cross-functional alignment and successful coordination of commitments. Established and enforced governance structures, accelerating the launch of new SaaS products and services while driving revenue growth to meet strategic targets. Developed and managed an integrated end-to-end schedule, aligning all cross-functional teams to ensure on-time product releases while meeting financial objectives. Led cross-functional teams in developing and executing comprehensive project plans, driving alignment and institutional consistency. Created KPIs and reporting frameworks to track progress and ensure program outcomes exceeded customer expectations. Veritas L.L.C., Senior Program Manager – (Consultant) Feb 2016 - Aug 2016 Led 24 business teams to define, implement PMO procedures, standardized templates, and SDLC processes to ensure seamless progression through each checkpoint. Hewlett-Packard, Senior Business Program Manager - HP Cloud Jun 2013 - Aug 2015 Developed and implemented PMO governance blueprints to effectively manage projects from initiation to delivery, ensuring seamless coordination across all phases. Spearheaded the global adoption of a unified Agile SDLC across 20 teams in the U.S. and India, driving a 100% increase in annual releases. EDUCATION Northwest Nazarene University • BA • Computer Information Systems, Computer Science CERTIFICATIONS SAFe: Scaled Agile Methodology – SAFe Agile Development Methodology – Skill-path Program Manager Certification, Lead Leadership Training – HP University Data Landscapes for GenAI, Generative AI for Project Managers – Project Management Institute SKILLS Program Management: Agile, Smartsheet, PMO Governance, Program Execution, SDLC, End-to-End Planning & Execution, Process Optimization, Project Intake and Prioritization, Business Process Optimization, Confluence, Jira, Smartsheet, MS Project, Technical Proficiency: Agile, Software Engineering, Process Improvement, Requirement Management Leadership & Strategy: Strategic Planning, Stakeholder Management, Emotional Intelligence, Executive Communications