Floyd Franklin Vilanueva

Hi, my name is Floyd Villanueva, and I’m a customer service professional with over three years of experience supporting well-known brands like AT&T, DirecTV, Citibank, and Amazon. Throughout my career, I’ve handled a wide range of responsibilities, from resolving billing and technical issues to managing disputes and preventing fraud.

I’ve developed a strong skill set in troubleshooting, communication, and customer retention, and I’m very comfortable using tools like Zendesk, Salesforce, and Microsoft Office. I’m also quick to learn new systems, which has helped me adapt easily to different platforms and processes in fast-paced environments.

What sets me apart is my ability to remain calm under pressure, think critically, and resolve concerns with empathy and professionalism. I consistently meet performance metrics and pride myself on turning challenging situations into positive customer experiences.