Florlee Sorreda

Hello there! I'm Florlee Sorreda, a seasoned freelancer with a solid 10 years under my belt. I've gained experience in email and chat support, social media customer engagement, and community management, particularly in the e-commerce sector. Having successfully navigated the e-commerce customer service landscape, I'm now available full-time and prepared to contribute my expertise to your team.

Let's cut to the chase:

• Proficient in email and chat support: Refined skills in delivering timely and accurate assistance to customers through written communication. Attention to detail and adaptability ensure consistent support.

• Social media customer support expertise: Managed customer interactions on popular platforms like Facebook, Twitter, and Instagram. Strong interpersonal skills for issue resolution while maintaining a positive brand image.

• Community management proficiency: Hands-on experience in cultivating online communities, fostering engagement, and promptly addressing community queries and concerns.

• Team handling: Proven leadership in managing and motivating customer service teams within the e-commerce landscape. My approach consistently elevates service standards and fosters a collaborative work environment.

And, for your scheduling convenience, I'm available to work full-time during EST, PST, and CET.

Let's explore how my skills align with your needs and discuss potential collaboration. Looking forward to the opportunity.