Florina Botica

Florina Stefania Botica ABOUT ME As a reliable, hardworking and highly motivated individual, i take extreme pride in my work. I enjoy working with people and I have excellent teamwork abilities. I am very calm and I can handle stress in a professional manner. I believe in delivering the highest standard of quality customer service at all times. CONTACT E-mail:-Phone: - WORK EXPERIENCE SIMION & BACIU Law Office May 2023-Present Office assistant - First point of contact in response to telephone and face-to-face inquiries, sorting and redirecting emails; -Ensuring the protocol during meetings, in accordance with the daily requirements; -Managing office supplies, equipment and facilities to maintain a well-organized and efficient workplace; -Ensuring the office space is well-maintained and in compliance with safety and health regulations; -Elaboration and drafting of documents required by the management; -Providing administrative support to various departments as needed; Verita International School February 2022 - November 2022 School Secretary - First point of contact in response to telephone and face-to-face inquiries, signing in visitors, opening, sorting and redirecting emails; - Parents Relationship Management: first point of contact for situations such as: dismissal changes, sick pupils, liaise with parents/careers/staff; - Offering administrative assistance to Head of School; - Maintaining an open communication with other admin staff; - Issuing relevant documents for students; - Keeping the relationship with the internal and external providers for continuance of collaboration for the Extra-Curricular activities; - Finding new providers in order to expend the variety of Extra-Curricular courses; - Setting the Extra-Curricular Calendar and rooming for the current school year; - Monitoring the good flow of the activities, such as: procedures and curricula being followed and any areas of improvement; - First point of contact between the transport company and school, for transportation related inquiries and issues; - Organizing the field trips for the school. Qatar Airways July 2013 - September 2021 Flight Attendant September 2013-February 2016 – Economy Class Cabin Crew March 2016-September 2021- Premium Class Cabin Crew -Maintain an open communication with the team members in order to have a successful and uneventful flight. -Ensure catering and dry store stock is accurate for the proper operation of the flight. -Report any hazards that could endanger the safety of customers or staff, to the relevant department. -Delivering the best inflight service experience to customers at all levels, ensuring customers receive a five star in flight service; -Excellent knowledge of menu terminology, wine and beverage list; -Successfully managed to resolve difficult situations onboard, such as medical emergencies. QUALIFICATIONS - Advanced knowledge of MS Office; - Problem-solving, proactive and growth-oriented attitude; - Good planning and prioritizing skills, with a high attention to details; - Flexibility and ability to adapt to change; - Reliable and ethical; - Eagerness to learn. EDUCATION Bachelor Degree in International Relations and European Studies October 2008 — June 2011 Nicolae Titulescu University Master Degree in Public Administration October 2011 — June 2013 Nicolae Titulescu University