Floridel Aliday

Academic Background BUKIDNON STATE UNIVERSITY Bachelor of Science in Business Administration Major in Financial Management Graduated Class of 2015 BUKIDNON NATIONAL HIGH SCHOOL Graduated Class of 2010 KALASUNGAY S.D.A ELEMENTARY SCHOOL Graduated Class of 2006 Work Experience AMAZON SR. ACCOUNT MANAGER (OUTGIVE INC.) Floridel Aliday INTRODUCTION I help clients grow their business by providing ongoing, continuous administrative support, doing marketing strategies to boost their product sales, and creating a business process flow. Remote (Toronto CA) | July 2020 - August 2023 Developing and implementing strategic plans to manage and grow accounts. Retaining clients and building strong, trusting relationships. Understanding client needs and identifying new internal workflows. Supporting Account Management teams to improve their performance. Increasing the value of current clients with upsells. Quality assurance - audit the accounts, including PPC. Managing a large team of remotes. Step in to handle escalated complaints. AMAZON ACCOUNT MANAGER (OUTGIVE INC.) Remote (Toronto CA) | November 2019 - July 2020 Professional Skill Market Analysis Data Management Social Media Advertising Project Management Business Plan Contact-- Palabino St. Z-1 Kalasungay Malaybalay City Bukidnon 8700 In charge of Reporting the progress of the account Quality assurance on client work Lead a small team of ACs- in charge of delegating work, providing resolutions to issues Delegating work to ACs, making sure all client work are completed within the timeline Handling calls independently - able to provide a status update, provide marketing strategies on the account, lead discussions and address client concerns Providing marketing strategies to grow the account Create action plans based on the needs of the account Always up to date with Amazon programs such as lightning deals and prime days. Creates marketing strategies for the growth of the account Able to explain PPC plans and targets in advance. Onboarding of new accounts. Assist in training new members. Ensured Average Client AcoS to LESS Than 35% for ALL Client Accounts. Ensure 100% of Launched Products Achieves Page 1 Within 7 Days of Launch Initiation (With 2 Reviews). SHOPIFY & AMAZON DIGITAL MARKETING MANAGER / TASK MANAGER Remote (Upwork) | January 2017 - November 2019 Uploading listings to our Amazon Seller Central accounts Doing regular audits of our product listings to ensure proper operations Communicate with clients (e.g., questions about shipping, content revisions, etc.) Staying informed with Amazon’s best practices, new trends and technologies, and platform updates Tracking record of leading and managing successful online marketing campaigns PPC/SEO/SEM, listing optimization, launching new products, and generating reviews Analyzing and reporting including measuring the performance for all digital marketing campaigns and assessing against goals (ROI and KPIs). Use sales forecasting for strategic planning to ensure the sale and profitability of products, lines, or services, analyze business developments, and monitor market trends. Select products or accessories to be displayed at trade or special production show Consult with product development personnel on product specifications such as design, color, or packaging. Basic website optimization, and development with Apps/plugins. Develop pricing strategies, balancing firm objectives, and customer satisfaction. Determine price schedules and discount rates. Take inventory or examine merchandise to identify items to be reordered or replenished. Compare merchandise invoices to items actually received to ensure that shipments are correct. Gather and organize information to plan advertising campaigns. Confer with clients to provide marketing or technical advice. Prepare budgets and submit estimates for program costs as part of campaign plan development. AT & T UVERSE DIRECTV CUSTOMER SERVICE REPRESENTATIVE (VXI GLOBAL HOLDINGS Davao City | October 2015 - January 2017 Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Answer customers' questions about products, prices, availability, or credit terms. Emphasize product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations. Negotiate prices or terms of sales or service agreements. Prepare sales contracts for orders obtained, and submit orders for processing. Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Demonstrate and explain the operation and use of products. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Arrange for installation and testing of products or machinery. Verify that materials lists are accurate and that delivery schedules meet project deadlines. Verify customers' credit ratings, and appraise equipment in order to determine contract terms and tradein values.