Floriane Shal

Florianë Shala --linkedin.com/in/florianeshala PROFESSIONAL PROFILE • • • Enthusiastic and highly motivated individual, who likes to take initiative and seek out new challenges. Passionate about the telehealth, managerial and clinical aspects of health informatics and overall, revolutionizing healthcare. Experience working in a Government, Health Authority, and NGO environment with multiple priorities and stakeholders. EDUCATION WORK EXPERIENCE BSc. Health Information Science University of Victoria, Canada | 2017 - 2021 Business Development Analyst PROFESSIONAL SKILLS MetDaan | Prishtinë, Kosovo | Oct. 2022 – Present • Developing project strategies and overseeing the completion of all projects. • Manage various social media channels. Project Assistant Agile Methodology Communication Open Data Kosovo | Prishtinë, Kosovo | Oct. 2021 – Apr. 2022 • Monotasking Research and Analysis web development. • Assisted with the annual company conference by writing panel descriptions, creating a marketing plan, and posting on social media. Social Media Marketing Strategic Thinking Coordinated and managed a project on training youth across Kosovo in the field of • Managed social media platforms by continuously posting regarding new events. Training Teamwork Virtual Care Analyst (CO-OP) Task Management Virtual Care Department | Island Health | Victoria, B.C. | May 2021 – Aug. 2021 • Contributed to the Jira software implementation project. Duties included creating quick reference guides, providing virtual training sessions to the team, TECHNICAL SKILLS hosting Q&A sessions, creating infographics with tips of the month and developing Jira evaluation survey questions. Asana BC Virtual Visit • Duties included virtually training nurses and medical office assistants on BCVV, Canva Java & Java Script Worked on the BC Virtual Visit (BCVV) project with multiple tasks and priorities. providing go-live support, and testing BCVV devices. • Conducted a thorough literature review for the director on the topic of drug Jira Software toxicity. Collected and reviewed articles, created a report with a variety of Microsoft Teams recommendations, prepared a PowerPoint presentation with key points and Microsoft Office Applications messages, and presented the slide deck to the team and director. Meditech Expanse (EHR) • PowerPoint slide deck with key themes and next steps. M*Modal Fluency Direct ServiceNOW (SNOW) • • • Created three infographic timelines to document key events of COVID-19 in B.C., the MyVirtualVisit implementation, and at Island Health Authority. WordPress Zoom Tested the call bell device process and documented testing details, issues encountered, and feedback received from nurses. Skype SQL Developed process flow diagrams for the current and future state management of intake processes via Jira Manager. SharePoint Slack Analysed survey data, developed a variety of graphs and tables, created a • Worked in a virtual environment with constant collaboration and communication. CONFERENCES WORK EXPERIENCE continued IF Multidisciplinary Care Procurement Communications Coordinator (Work Study) Conference SBH | Speaker | 2021 Purchasing Department | University of Victoria | Victoria, B.C. | Oct. 2020 – Dec. 2020 GOT_Data International • identifying opportunities for process improvement. Conference | 2022 • REVELANT COURSES Information Management and Technology University of Victoria | 2021 Health Information System Design University of Victoria | 2021 • Developed record and contract naming conventions for files and folders. • Utilized the project management platform, ASANA, for tracking progress and tasks as well as the Public Purchasing Portal, BonFire, for editing RFx’s. Project Analyst (CO-OP) Digital Health Strategic Initiatives Branch | Ministry of Health | Victoria, B.C. | Jan. 2020 – Apr. 2020 • Trends in Health Informatics University of Victoria | 2021 • Information Technology Procurement University of Victoria | 2020 • Aboriginal Cultural Safety Interior Health Authority | 2019 LANGUAGES English Performed end-to-end usability testing of two mobile applications and documented bugs and UX/UI issues in Excel. Developed business flow diagrams from the testing results to show the current state. Created a variety of training material, including quick reference guides and FAQs for end-users and product owners. Documented and updated the risks, issues, and decisions log. Created a communication and engagements plan table to track stakeholder engagement. Analysed and revised the benefits evaluation framework for the mobile apps. • Worked in an agile environment with constant team and stakeholder collaboration during daily meetings and successfully utilized Trello for organizing DEVELOPMENT Occupational Health & Safety Training Interior Health Authority | 2019 Organized purchasing records and databases and established documentation procedures. System Evaluation and Quality Improvement University of Victoria | 2021 PROFESSIONAL Mapped and documented current state business processes and assisted in and completing tasks on time. • Applied strategic thinking for preparing demo slides, scripts, and key messages for partners. Clinical Informatics Analyst (CO-OP) Physicians & Emergency Systems Department |Interior Health | Kelowna, B.C. | May 2019 – Aug. 2019 • Provided remote one on one training to physicians and residents on electronic physician documentation. Created a variety of training material for physicians and Albanian nurses, including videos and quick reference guides. • Developed an understanding of the health information system and completed tablet usability testing. • Created a variety of clinical process maps for stakeholders. Duties included collecting current state analysis, creating the process map and communicating with physicians and colleagues. • Provided operational support such as analysing data and presenting it in a usable and comprehensive format as well as managed incoming user tickets. • Worked collaboratively with various teams and physicians by developing a strong networking connection. Utilized verbal and written communication skills by facilitating meetings, capturing meeting minutes, and presenting a research project. References Available upon request