Floriana Onnis

FLORIANA ONNIS EXPERIENCE November 2024 - Current WorkplaceExperienceand Event Manager Vanguard Ltd | London SUMMARY Accomplished Workplace Experience and Event Manager with extensive expertise in event coordination, strategic planning, and stakeholder management. Proven track record of managing large-scale events, conferences, and seminars while ensuring compliance with health and safety regulations. Adept at fostering strong client relationships, optimising resource utilisation, and leading cross-functional teams to deliver exceptional results. Demonstrates proficiency in project management tools, virtual meeting platforms, and event software. Career goal includes leveraging skills to drive business growth through innovative strategies and seamless execution. SKILLS • Event coordination and leadership • Strategic Event Planning • Stakeholder and vendor management • Multi-site event management • Compliance and Safety Oversight • Customer experience and problem-solving • Leadership and team management • Project Management •Managed small and large scale events, conferences and seminars. •Consulted with clients to determine event requirements and assess package options. •Developed and maintained relationships with key stakeholders, including sponsors, vendors, and clients, to support event success. •Inspected facilities ahead of conferences to maintain quality standards. •Established communication channel facilitating collaboration between hosts and cross-functional teams. •Established additional methods of communication. •Ensured adherence to H&R procedures, maintaining high standards. •Developed and implemented a communication plan to raise the profile of Planon ticketing system for streamlined workflow and performance management. •Constructed user-friendly GWX Website providing essential details to facilitate tool navigation by crew members and new employees. April 2022 - November 2024 Events CoordinatorJLL for META | London, United Kingdom •Led team coordination and onsite event management from planning to execution. •Provided tailored event planning services, maintaining meticulous attention to detail for successful results. •Designed and applied wide-ranging event strategies, consistently surpassing varied client expectations. •Aligned client needs with business goals through strategic relationship management. •Coordinate with vendors to optimize resource utilization for successful event execution. •Directed and supervised events across various venues, exhibiting proficiency in multiple environments. •Ensure adherence to all health and safety protocols at each stage of event execution. •Cultivated robust client relationships, ensuring lasting positive experiences. •Applied advanced problem-solving strategies to resolve complex obstacles promptly. •Assisted in event marketing activities by crafting promotional materials, social media adverts and monitoring KPIs. September 2020 - March 2022 Dental NurseNew Cross Dental Practice | London, SE14, United Kingdom •Ensured efficient dental procedure assistance, maintaining high standards of patient care and protocol compliance. •Executed proper sterilization techniques for dental tools aligned with regulatory hygiene protocols. •Managed dental X-ray procedures, resulting in reliable images for comprehensive diagnosis and treatment strategies. •Customer service excellence • Communication • Problem-solving •Time management •Financial Management •Attention to detail •Adaptability and flexibility •Technical Proficiency •Stakeholder Engagement •Conflict Resolution •Event Coordination •Event planning •Work ethic •Critical Thinking • Creativity •Interpersonal skills • Resilience • Empathy •Google Analytics •Google Forms •MS Excel •MS Powerpoint •Canva Pro • Slack • Asana • Organised •Logistics management •Workflow management •Interpersonal communication •Brand understanding •Business growth •Event calendar management •Multilingual communication •Logistics planning •Project management tools •Catering coordination •Health and Safety regulations •Basic graphic design •e-Ticketing systems •Virtual meeting platforms expertise •Health and food service regulations knowledge •Event software proficiency •Graphic design fundamentals •Ensured thorough documentation of medical histories, treatment plans, and follow-up appointments. •Supported patients with empathy before, during, and after medical procedures. •Monitored and maintained dental inventory to prevent shortages. •Adhered to health and safety regulations, ensuring a safe working environment for patients and staff. •Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality. •Managed communication with dental laboratories, ensuring timely delivery of dental prosthetics and appliances. •Conducted pre-operative and post-operative care instructions to patients, improving recovery outcomes. •Administered first aid and emergency support during dental emergencies, demonstrating quick thinking and competency. September 2020 - March 2022 Office ManagerNew Cross Dental Practice | London, SE14, United Kingdom •Managed all office operations to ensure efficient workflow. •Oversaw scheduling, correspondence, invoicing, and procurement to streamline daily operations. •Directed personnel by allocating responsibilities, offering instruction, and encouraging teamwork for enhanced performance. •Ensure cost-efficiency by overseeing budgets, processing payroll efficiently, and managing vendor partnerships. •Ensured effective communication channels between internal personnel and external collaborators, fostering strong relationships. •Implemented office policies to ensure compliance. •Managed office correspondence, including emails, phone calls and mail, efficiently and promptly. •Maintained strict confidentiality and discretion when processing sensitive data and information. •Coordinated diaries, scheduled meetings, and arranged travel itineraries for senior management to optimise time management. March 2016 - August 2020 Team Leader Bill's Restaurants LTD • Led and directed front-of-house team, promoting collaboration. • Managed shift schedules for smooth operations and efficient service delivery. • Ensured exceptional guest experiences through excellent conflict resolution and leadership. • Performed routine evaluations to uphold cleanliness and safety protocols. • Managed inventory effectively to secure availability of critical supplies, ensuring smooth execution of front-of-house tasks. • Mentored and trained team members, fostering professional development. • Ensured minimal disruption by swiftly addressing operational issues and guest concerns. WEBSITES, PORTFOLIOS AND PROFILES www.linkedin.com/in/flonnis EDUCATION 01/2021 NATIONAL DIPLOMA| DENTAL NURSING North London Dental Centre, London, UK 01/2012 DIPLOMA| Higher Education Diploma LICEO SCIENTIFICO G. MARCONI, Italy PERSONAL INFORMATION Work Permit: I hereby authorize the use of my personal data in accordance to the GDPR 679/16 - 'European regulation on the protection of personal data'. LANGUAGES Italian: First Language English: Proficient Latin: Intermediate DRIVING LICENCE •Category B auto C2 Spanish: Upper Intermediate B1 B2