Florian Valeanu

Valeanu Florian CEO - Wings Properties & Recruitment Bucuresti sector 1 Contact details Email:-Tel: - City: Bucuresti sector 1 Professional experience Experience by departments Real Estate : 4 years and 11 months Human resources : 1 year Sales: 1 year and 11 months Client Service / Call Center: 2 years and 8 months Tourism / Hotel staff: 3 years and 1 month Jul 2022 - present CEO - Wings Properties & Recruitment 1 year and 5 months Bucharest | Real Estate | Real estate In the summer of 2022, I started my own company. The company is focusing on real estate and recruitment. Acquired skills and competencies: Leadership, Project management, Training, Business analysis, Management, Marketing, Project Planning, Sales Management, Team Management, product owner, product management, Business development, product development Nov 2021 - Jun 2022 Customer Advisor - Ascensos 8 months Remote (from home) | Client Service / Call Center | Call-Center / BPO Hello! I was working with Holland and Barrett from the UK, on the complaints department, regarding online orders and shipping. We were supposed to make around 80 emails/per day, I was making around 120 to 160 emails/per day. I am devoted to my work, and I offer my 110%, each job I had, I always worked over the targets. All the best. Acquired skills and competencies: AS400, CRM, customer, customer support, Call center, Customer service, zendesk, technical support, customer satisfaction, Metapack www.ejobs.ro - CV Valeanu Florian 1/4 Aug 2018 - Aug 2021 Business Consultant - Self-employed 3 years and 1 month Abroad | Tourism / Hotel staff | Tourism Provided personalized business consulting and overhauled services to strengthen client success. Performed as a consultant for startup businesses in areas of hospitality. Propelled domestic companies into international markets through strategic business planning. Managed more than 10 client business projects in one year. Enhanced client satisfaction ratings by resolving difficult customer issues through completion. Developed complete business plans and operational strategies for new and existing businesses. Led corrective action plans, procedure development, staff performance reviews, and training programs. Acquired skills and competencies: Charisma, Project management, Training, Revisal, Team Management, microsoft outlook, crm customer relationship management, Managementul echipei, recrutare selectie personal, resurse umane recrutare personal Mar 2018 - Aug 2021 Real estate manager - FV Property 3 years and 6 months Abroad | Real Estate | Real estate Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations. Generated leads for sales and rental properties through cold calls and referrals. Assisted clients in financial planning for purchases. Advertised client properties through websites, social media, and real estate guides. Negotiated, facilitated, and managed real estate transactions. Created and implemented marketing plans to drive sales. Developed and maintained relationships with clients through networking, postcards, and cold calling. Greeted and registered new clients to engage each in-process and cultivate longlasting relationships. Negotiated contracts on behalf of clients. Acquired skills and competencies: Vanzari, Consultanta, Imobiliare, Vanzare, Sales, Negociere, publicitate promovare, negociere vanzare, Comunicare negociere, tehnici negociere vanzare, tehnici vanzare consultanta Feb 2017 - Feb 2018 Recruitment consultant - Europe recruitment 1 year and 1 month Abroad | Human resources | Services Promptly corresponded with all applicants and coordinated and conducted interviews. Hired employees and initiated the new hire paperwork process. Generated a specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments. Operated and maintained applicant tracking and candidate management systems. Supported management in developing and implementing personnel policies and procedures. www.ejobs.ro - CV Valeanu Florian 2/4 Explained all human resources policies, procedures, laws, standards, and regulations to each employee. Developed lists of qualified candidates for corporate hiring managers. Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs. Facilitated all new employee orientations to foster a positive team attitude. Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment. Acquired skills and competencies: recruitment, Recrutare, sourcing, interviewing, cv screening, recruitment selection, Tehnici Intervievare, recrutare selectie personal, resurse umane recrutare personal, recruiting selection Mar 2015 - Feb 2017 Customer service representative - Melita 2 years Abroad | Client Service / Call Center | Call-Center / BPO Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations. Provided primary customer support to internal and external customers in a fastpaced environment. Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously. Contacted customers to return routine and general calls promptly. Facilitated communications through the management of inbound and outbound customer calls. Recommended products to customers and suggested other options if the preferred product was unavailable. Acquired skills and competencies: customer, customer support, Call center, Sales, Customer service, zendesk, crm customer relationship management, customer satisfaction, sales abilities, b2b sales, negociere vanzare Mar 2013 - Jan 2015 Expert Sales Agent - Azure X. LTD 1 year and 11 months Abroad | Sales | Tourism The office was at the Raddison Hotel in Malta, I spoke with the guests about holiday packages. So basically I was having a coffee with the guests and trying to sell Holiydas packages, better prices for hotel rooms, better prices for aeroplane tickets, the options to rent a super yacht, supercars, etc. I learned many things about life and about human behaviour when comes to spending money on holidays. Acquired skills and competencies: Vanzari, Vanzare, Sales Management, Sales, Negociere, crm customer relationship management, Marketing strategy, sales abilities, b2b sales, Comunicare negociere, vanzari produse servicii Education www.ejobs.ro - CV Valeanu Florian 3/4 2003 - 2007 High School / Vocational school - Liceu Nicolae Balcescu | Oltenita Skills General skills microsoft word, Multitasking, Social skills and competences, Social Media, Skipe, Facebook Ads, Microsoft Office, zendesk, AS400, Metapack Foreign languages English: Advanced Other sections Driving license Category B date acquired 28 Jun 2023 www.ejobs.ro - CV Valeanu Florian 4/4