Florette Yvette Aggrey

FLORETTE YVETTE AGGREY-| Linkedin | Accra, Ghana PROFESSIONAL SUMMARY Detail-oriented professional with expertise in administrative support, data entry, customer service support, and inbox and calendar management. Proficient in Microsoft Office Suite and Google Suite, with a strong ability to manage emails and diaries efficiently. Demonstrates exceptional attention to detail and multi-tasking skills, ensuring confidentiality and discretion in all tasks. Familiarity with treasury operations and account reconciliation further enhances capabilities. Committed to leveraging skills for effective organisational support and operational excellence. CORE COMPETENCES & SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email Management & Calendar Management Virtual Assistance and Administrative Support Data Entry & Management Travel Planning & Coordination Customer Service & Client Relations Accounting & Financial Assistance Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Google Workspace (Sheets, Docs, Drive) Project & Task Management PROFESSIONAL EXPERIENCE Virtual Assistant ​ Freelance | April 2024 – Present ●​ ●​ ●​ ●​ Streamlined communication by managing emails and scheduling meetings. Conducted online research for essential projects, leading to well-informed decisions. Enhanced productivity with effective calendar management. Enhanced customer service standards through effective client liaison, ensuring seamless communication and satisfaction. ●​ Managed databases to ensure accurate record-keeping. ●​ Boosted customer satisfaction through prompt phone and email support, ensuring seamless client engagement. ●​ Created detailed reports to support data-driven decision-making. Virtual Administrative & Customer Support Assistant​ Brooches by Georgie, Accra | Nov 2024 – Feb 2025 ●​ Managed and tracked incoming and outgoing email correspondence, ensuring replies were sent within the required timeframes. ●​ Delivered exceptional customer service through email and phone conversations, increasing customer satisfaction. ●​ Increased productivity with effective calendar management by an estimate of 20% ●​ Improved customer service standards by effectively liaising with clients, addressing their needs, and ensuring a seamless experience. Accounting Assistant | Finance | Treasury Office​ University of Education, Winneba | Jan 2016 - Feb 2016 ●​ Assisted senior accountants in the preparation of monthly, quarterly and yearly closings. ●​ Supported accurate recordkeeping by properly documenting financial transactions. ●​ Managed financial records by organizing and maintaining all accounting documents. ●​ Safeguarded sensitive financial data in alignment with security protocols. ●​ Entered transactions into internal databases. Accounting Assistant | Finance | Revenue Office​ University of Education, Winneba | Aug 2015 - Dec 2015 ●​ Issuing of receipts to students for payment of transcripts, certification and attestation, etc. ●​ Increased sale of University souvenirs by an estimate of 30% ●​ Entered transactions into internal databases. ●​ Compiled reports on sales, expenditure and marketing for senior management. ●​ Increased customer satisfaction by an estimated 25%. Accounting Assistant | Finance | Treasury Office​ University of Education, Winneba | Aug 2013 - Dec 2014 ●​ Supported treasury operations, improving efficiency and productivity. ●​ Distributed invoices, answered payee queries and communicated deadlines. ●​ Assisted senior accountants in the preparation of monthly, quarterly and yearly closings. ●​ Supported accurate recordkeeping by properly documenting financial transactions. ●​ Ensured accuracy in invoicing with meticulous data entry and review. ●​ Prepared client billing under guidance from the billing manager. EDUCATION & CERTIFICATIONS ALX, AFRICA Certificate in Virtual Assistance (2024) UNIVERSITY OF CAPE COAST Bachelor of Commerce, Accounting (2017) CAPE COAST POLYTECHNIC Higher National Diploma, Accounting (2012)