Florenda Resilla

I gained professional experience providing Customer Service to US and Canada customers. I was trained as a Customer Service Representative and supported Operations as a Quality Assurance for 7 years. I also have technical advantage because I transitioned to Chat Technical Support for 2 years.

Aside from call/chat resolution, I make sure the customer leaves a good impression of the company and the product. Be it in customer service or tech support, I incorporate these behaviors to ensure customer satisfaction:

-Proper understanding of the issue

-Acknowledge and empathize

-Product and service knowledge

-Time efficient and well-rounded

-Offer total resolution

-Option Presentation (if the resolution is not readily available)

These behaviors made me extremely effective in the field and gained lots of good customer feedback through surveys. It delights me to know that I have helped someone regardless of how difficult the concern is. I am very compassionate with helping people and see them succeed because things are done right.

Looking forward to helping your customers!