Contact
florencia.stefania.barrera@
gmail.com
www.linkedin.com/in/florenciabarrera- (LinkedIn)
Top Skills
English as a Second Language
(ESL)
Start-up Environment
Leadership
Florencia Barrera
E-commerce Customer Experience Manager at Bodymod.com
Novi Sad
Summary
Experienced Customer Experience Manager with a demonstrated
history of working in e-commerce. Skilled in G Suite, Management,
Magento, Start-ups Management, and Business Operations. Strong
support professional graduated from Universidad Nacional de
Córdoba.
Languages
Danish (Elementary)
English (Native or Bilingual)
Spanish (Native or Bilingual)
Italian (Limited Working)
Experience
Blue Monkeys in Space Ltd.
E-commerce Customer Experience Manager
Dutch (Elementary)
September 2018 - Present (3 years 1 month)
Sliema, Malta
Serbian (Elementary)
At Bodymod.com I am responsible for coordinating the global SLA’s and
Portuguese (Limited Working)
Certifications
Project Management: Agile
Manifesto Principles
TOEFL Certificate IBT 104/120
Project Management: How to be a
Successful Project Manager
Unlocking the Risk Matrix: Project
Risk and the Change Management
Process
Organisations and Project
Management: P3M and Knowledge
Management
taking data-driven decisions whilst imparting instructions to be followed in +30
countries. On a daily basis I work closely with other heads of departments
(Marketing, Technology, Logistics) to coordinate tasks, as well as I am in
charge of onboarding new team members, monitoring the supporters’ KPIs,
creating, planning and executing projects to improve the customer experience.
Among other things, I take care of business operations related tasks such
as Disputes & chargebacks investigation and defense, as well as preparing
reports for the CEO and Core Team which I’m part of.
The company is a steady-growing e-commerce startup where I am a Zendesk
admin, a proficient user (with admin rights) of Magento 2, an Adyen admin
(online payments platform), and an admin to Hubstaff.
On top of that, I am too a proficient user of Trello (including its automation
Publications
Ensayos sobre derecho penal:
Nociones generales
tools), Slack, Bitrix and Amasty extensions.
Watsons Bay Boutique Hotel
Food And Beverage Supervisor
November 2015 - April 2016 (6 months)
Sydney, Australia
Enhance customer satisfaction by imparting, strengthening and ensuring
compliance with
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the standards of efficient and effective service. Locate and assign tasks to the
team, Training of new team members according to the policy of the company,
Seek to carry out their own tasks and those of others with extreme attention to
detail, Upselling, Ensuring the quality of customer service and the food/drinks
consumed.
Unplugged Live Music Bar
Restaurant And Bar Manager
October 2013 - April 2015 (1 year 7 months)
I started in the company having as main activities: Ensuring Customer
Satisfaction by providing a smooth and efficient service to clients, Upselling
& Promoting, Coordinating and Managing a team of eleven people, Training,
Assigning duties, Maintaining bar stock, Attention to Detail.
Later, as Manager and Cashier, my main responsibilities were: Billing,
Expenses Management, Taxes Management, Cash Reconciliation, Billing
large Events in advance, Handling Cash and Securities, Cash Count, Wages
Payment, Confronting problematic situations, Coordinating and Managing a
team of 29 people. This was a multitasking and under pressure position within
a very busy environment.
Type of business or sector: Hospitality, Food & Beverages.
Catre Diem Hostel Cultural
General Manager
July 2012 - April 2013 (10 months)
Main activities and responsibilities: Customer service, Reservations
management, Handling employees (number: 7, Scheduling, Payroll, Assigning
duties and Training), Management Accounting (payable accounts and record
of incomes), Organization of Social and Cultural events, Dealing complaints
from Customers. This was a multitasking job involving several responsibilities
within a high pressure environment.
Type of business or sector: Tourism and Hospitality.
Veneto SRL
Account Managment
September 2011 - May 2012 (9 months)
Córdoba Province, Argentina
Accounts Receivable & Payable Management; Billing; Care and Monitoring of
Large Clients; Assistance Management, Cash management.
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Education
Pontificia Universidad Católica Argentina 'Santa María de los
Buenos Aires'
Macroeconomía y Desarrollo, Economics · (2019 - July 2022)
Universidad Nacional de Córdoba
International Business/Trade/Commerce · (2020 - 2020)
Universidad Nacional de Córdoba
Master’s Degree, Law · (2008 - 2014)
Universidad de Guadalajara
Bachelor of Laws (LLB), Derecho internacional y estudios jurídicos
internacionales · (2010 - 2010)
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