Florence Wangeci

I am a customer-focused Support and Virtual Assistance professional with over four years of experience delivering high-quality service in fast-paced, remote environments. I have supported global clients across fintech, e-commerce, and SaaS platforms, helping resolve customer issues, streamline workflows, and improve overall user experience across multiple communication channels.

Throughout my career, I have handled customer inquiries via chat, email, and voice, resolved technical and account-related issues, and maintained accurate documentation in CRM systems. I am known for my ability to communicate clearly, adapt quickly to changing priorities, and manage multiple tasks while maintaining a high level of accuracy and professionalism. My approach combines empathy with problem-solving, ensuring that customers feel heard while receiving efficient and effective solutions.

In addition to customer support, I have experience in virtual assistance and administrative operations. I have managed inboxes and calendars, coordinated tasks, supported client workflows, and assisted with documentation and reporting. This dual experience has strengthened my ability to balance customer-facing responsibilities with operational support, making me a versatile contributor in remote teams.

I have worked with international customers and cross-functional teams across the US, UK, and European markets, which has enhanced my cultural awareness and ability to adapt communication styles to diverse audiences. I am comfortable learning new tools and systems and enjoy improving processes that enhance team efficiency and customer satisfaction.

I am proactive, detail-oriented, and highly organized, with a strong commitment to delivering excellent service. I thrive in roles that require accountability, collaboration, and continuous improvement. I am currently seeking opportunities where I can contribute to customer success, support business operations, and grow within a dynamic, global organization where I can make meaningful impact and deliver consistent value.