Florence Shero

If you're looking for someone who can keep customers happy at 2 AM while juggling five chats and still cracking a smile?

I'm your guy.

I've got over three years of experience in customer support-both in the BPO world and online and I've handled everything from billing issues to frustrated users who "swear they clicked the right

button.

"even ones that come in guns blazing.

I'm fast on the keyboard, quicker with empathy, and trained on tools like Zendesk and Intercom.