Florence Onyeneke

ONYENEKE FLORENCE OGADI CAREER OBJECTIVE Motivated and detail-oriented Virtual Assistant trained in administrative support, customer service, and project management. Proficient in using digital collaboration and productivity tools including Dropbox, Google Sheets & Docs, Microsoft Word & Excel, Slack, Teams, HubSpot, Zendesk, Intercom, Asana, Zapier, Trello, Monday.com, and TeamViewer. Dedicated to helping businesses improve workflow efficiency, manage communications, and deliver high-quality support with professionalism and discretion. BIO-DATA Nationality: Nigerian Marital Status: Single EDUCATION Ahmadu Bello University, Zaria -) Bachelor of Science in Biology Education, B.Sc. (Ed) Project: Effect of Environmental Pollution on Students’ Attitude to Study Federal College of Education, Zaria -) Nigeria Certificate in Education (NCE) – Biology/Chemistry TECHNICAL SKILLS Proficient in Dropbox, Google Sheets & Docs, Microsoft Word & Excel Skilled in Slack, Microsoft Teams, HubSpot, Zendesk, Intercom, Asana, Zapier, Trello, Monday.com, and TeamViewer Excellent communication and interpersonal skills Strong organizational and multitasking abilities Experience in CRM management and data entry Detail-oriented with strong time management and problem-solving skills Fast learner with a commitment to continuous improvement PROFESSIONAL EXPERIENCE MacTay Contact Center Customer Service Representative / English and Hausa Caller Agent / Telemarketer September 2023 – May 2025 Handled inbound and outbound client communications in English and Hausa, Igbo and Pidgin. Delivered exceptional customer service through Zendesk, Intercom, and CRM tools. Collaborated with the remote team using Slack, Teams, and Trello to manage workflows. Met key performance KPI for customer satisfaction, resolution time, and quality assurance. Ajatech Computers LTD. Sales & Customer Service Representative May 2020 – May 2022 Managed customer inquiries, processed sales orders, and maintained accurate records using Sage, Excel and Google Sheets. Utilized Asana and Monday.com for task tracking and follow-up on client requests. Provided after-sales support and contributed to client retention through effective communication. Positive Learning Point School Vice Principal (Academics) 2019 – 2020 Oversaw academic operations, teacher recruitment, and scheduling using Google Docs and Excel. Coordinated internal communications. Ensured adherence to institutional policies and facilitated staff training sessions. Fezon International School, Kaduna Subject Teacher (Biology & Agriculture) February 2014 – May 2019 Developed lesson plans and reports using Microsoft Word and Google Docs. Led extracurricular activities and the School Safety Club, fostering student engagement and teamwork. SPOKEN LANGUAGES English: Fluent Hausa: Fluent Igbo: Fluent Pidgin West Africa: Fluent Spanish: Basic REFERENCES Available on request