Florence Onwumere

I am a trained digital and customer specialist with expertise in program and project management, customer support, appointment setting, and lead generation. I possess a robust understanding of various digital tools tailored to these domains. I leverage platforms like Zendesk, Freshdesk, or Intercom to efficiently manage tickets, provide timely responses, and track customer interactions in customer support.

 As a virtual assistant, I utilize tools such as Calendly, Acuity, and pick time scheduling to streamline the booking process, sync calendars, and send reminders, simplifying scheduling for both clients and team members. 

Additionally, I use project management tools like Asana and Trello, in task allocation, progress tracking, and team collaboration, ensuring projects stay on schedule and within scope. and Apollo.io to generate leads and conversions for clients and customers. Her in-depth knowledge of these tools allows her to optimize processes, improve efficiency, and deliver results. Specialties: Excellent Customer Service Delivery, Program Management, Business Analysis, Virtual Assistant, strategy and Implementation, Marketing Coaching, Mentorship, and Relationship Management.