Florence Onoh

Florence Chizoba Onoh Virtual Assistant| Admin| HR Highly motivated and dedicated administrative enthusiast, driven by a profound passion for engaging with others, orchestrating seamless organization, and ensuring meticulous maintenance. Recognized for consistently delivering exceptional services and unwavering support to clients, with a keen focus on efficiency. Actively pursuing an honors degree in Administration to further enhance skills and expertise in the field. - - Enugu, Enugu State, Nigeria linkedin.com/in/florence-onoh-2b048b192 WORK EXPERIENCE SKILLS Administrative Assistant Treasure Height Montessori 05/2023 - Present, Communication Enugu, Nigeria Adaptability Time Management Data Management Interpersonal Skills Digital Literacy Achievements/Tasks Implements efficient systems and procedures to manage administrative tasks, such as student enrollment, scheduling, and record-keeping, resulting in improved organization and reduced processing time by 30% . Manages day-to-day administrative tasks, including responding to an average of 50 phone calls, emails, and mail distribution daily, optimizing office efficiency and maintaining a welcoming atmosphere. Maintains comprehensive and up-to-date student records, ensuring confidentiality and compliance with relevant regulations, facilitating seamless communication between teachers and parents. The "Explore Human Resources Virtual Experience Program" program offers a dynamic and practical learning environment, allowing participants to explore various aspects of HR through real-world scenarios and simulations. Honors Certificate with ALX Virtual Assistant Program (10/2022 - 12/2022) Remote Achievements/Tasks Conducts extensive research on topics and task achievements for clients through online platforms such as Google workspace, ProofHub, Chat GPT etc. Provides prompt and helpful support to program participants, addressing inquiries, troubleshooting technical issues, and offering guidance throughout their learning journey. Sets up good communication channels for clients, learners and colleagues such as Zoom, Slack, Google meet etc. Manages participant data and progress within the ALX platform, ensuring accurate records and generating reports to track program performance and effectiveness. Customer Retention Officer Nta Star Tv Network 06/2021 - 06/2022, Explore Human Resources Virtual Experience Program (03/2023 - 07/2023) The Honors Certificate with ALX Virtual Assistant Program provides participants with an exceptional opportunity to acquire specialized skills in virtual assistance. Virtual Assistant African Leadership Program - Remote, Africa 10/2022 - Present, ACHIEVEMENTS/CERTIFICATON LANGUAGES English Igbo Native or Bilingual Proficiency Full Professional Proficiency Spanish Limited Working Proficiency INTERESTS Leadership Development Enugu Research Human Resources and Talent Management: Achievements/Tasks Improved the traffic flow of client's by 30% through establishment and maintenance of good clientele relationship and services. Customer Service Provided personalized support to high-value customers, addressing their specific needs and concerns, leading to a 20% increase in customer satisfaction and repeat business. Organizational Efficiency: Gathered and analyzed customer feedback, identifying pain points and opportunities for improvement, and collaborated with relevant teams to implement necessary changes. EDUCATION BE.d, Library and Information science. Enugu State University of Science and Technology 11/2012 - 10/2017, Enugu State, Nigeria Problem-Solving and Adaptability